Field Services Engineer

4 weeks ago

Delhi, India Immunoshop Full time
Location:

Top 50 cities in IndiaJob Purpose:The Service Engineer will deliver exceptional customer service to ensure customer satisfaction by focusing on preventive maintenance, installations, user training, and timely resolutions to service issues. This role is critical to maintaining high service standards and supporting Immunoshop’s comprehensive portfolio of medical diagnostic instruments.

Key Responsibilities:

Customer Support:-- Provide high-quality service and technical support for Immunoshop’s diagnostic instruments, including CLIA, ImmunoAssay Automation, Hematology, Nephlometry, and HPLC Instruments.-- Build strong customer relationships through proactive communication and service excellence.

Problem Resolution:– Perform installations, preventive maintenance, troubleshooting, and repair of diagnostic instruments.– Deliver user training sessions to ensure optimal instrument operation by customers.– Independently manage and resolve technical issues after receiving training, ensuring minimal downtime for customers.

Service revenue:– Timely execution and documentation of Annual Maintenance Contracts (AMC) and Comprehensive Maintenance Contracts (CMC).– Collect AMC and CMC payments from customer sites.– Ensure Regualar Reagent orders of Close Systems installed.

Skills and Competencies:– Strong technical and analytical skills to resolve instrument issues effectively.– Expertise in CLIA, Hematology, or similar medical diagnostics automation.– Excellent communication and interpersonal skills for customer interactions.– Proactive, committed, and responsive to customer needs.– Ability to handle multiple tasks and maintain service standards under pressure.

Qualifications and Experience:– Engineering graduate, preferably in Biomedical Engineering, Instrumentation, Electronics, or Electrical Engineering.– A minimum of 2-4 years of experience in a medical diagnostics service role.– Candidates with higher experience may be considered as Senior Service Engineer OR Manager Service.

WHY IMMUNOSHOP

Immunoshop, with a 22-year track record of excellence, is a trusted name in the diagnostic industry with a strong all-India presence. As a leader in innovative diagnostic solutions, we are committed to delivering high-quality products and unmatched customer service. Join our team and be part of a people-centric organization where collaboration, growth, and success are celebrated.

People FirstAt Immunoshop, our people are the foundation of our success. We foster a culture centred around personal growth, inclusivity, and support, ensuring employees feel valued and engaged.Positive VibesWe maintain a positive, stress-free work environment, empowering employees with autonomy and collaboration. We encourage a joyful and open atmosphere where every voice matters.Work Hard, Live FullyWe believe in balancing dedication with personal life. Our flexible work hours, paid time off, and supportive leave policies enable you to work hard and live life to the fullest.Security & WellnessEmployee well-being is at the heart of our care. We offer comprehensive health insurance, wellness programs, term life coverage, and regular health screenings to ensure both you and your family are supported. We also offer maternity and paternity Leaves, Provident Fund and gratuity.Celebrate SuccessAt Immunoshop, we celebrate wins with

high-incentive plans

and simple yet rewarding recognition programs. We ensure that individual and team achievements are recognized and rewarded.Unified TeamsCollaboration drives us forward. Our cross-functional teams work together seamlessly to achieve shared goals, breaking down silos and fostering teamwork.Contribute & GrowContinuous learning is vital. We provide extensive growth opportunities, expecting you to contribute while advancing personally and professionally. Your growth is our growth.

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