Customer Training Specialist

3 weeks ago

chennai, India ZoomInfo Full time
The Customer Training Specialistis responsible for all aspects of on-boarding and training for ZoomInfo customers.
We are looking for engaging personalities who can connect with our customers, igniting excitement about their learning journey with a high level of creativity and imagination. We welcome team-oriented candidates who are confident in their ability to help customers increase their proficiency with ZoomInfo to solve their business challenges.Shift timing: 5:00 PM - 2:00 AM IST Work location: Chennai (3 days work from office) Responsibilities: Facilitate on-boarding and training sessions for our global customers, both new and existing, in accordance with established programs, to ensure immediate adoption and success while creating lasting impact. Document and track trainings, attendees, notes and follow-ups for assigned customer base in Salesforce CRM. Develop content for trainings for both customers and internal stakeholders (and employees, occasionally). This includes working with the Learning & Development team to conduct needs assessments, meeting with internal stakeholders to understand product enhancements, and developing strategic methods to facilitate training. Drive customer engagement beyond on-boarding & fundamental trainings towards the highest degree of proficiency through our ZoomInfo Certification program. Customize each training based on audience/buyer personas and company profiles while leveraging their business challenges to formulate success strategies. Work cross-functionally with the Account Managers & Customer Success Managers to schedule trainings and provide information that has a direct impact on customer health and retention. Provide professional development training to ZoomInfo employees quarterly. This includes developing content on a wide-range of topics and delivering trainings to interested employees. Determine and apply assessment instruments to measure learner progress. Prepare monthly and annual reports on training program effectiveness. Basic Qualifications: . 5+ years proven work experience in customer facing sales or account management with 2+ of those years focused on training in sales and/or account management. Excellent communication, presentation and organizational skills. Proficiency in MS Office and Google-Suite products. 5+ years' experience in Sales, Account Management, and/or Training Preferred Qualifications: Proficiency with Salesforce (Lightning) Experience with learning management software Experience with engaging large Sales, Marketing and/or Recruiting audiences and improving technology adoption on a large scale

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