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Support Engineer IV

4 months ago

chennai, India ADCI MAA 12 SEZ Full time
Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial Intelligence (AI) and Large Language Models (LLMs), enabling Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging cutting-edge technology alongside our operational excellence. By joining us, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide.
Key job responsibilities
. Triage & resolve the issues using dashboards & Tools.
· Drive root cause analysis of repeated issues.
· Automate the solution for the repeated issues.
. Develop solutions to aid operations and maintenance.
. Update knowledge book with new issues to be referenced in future.
. Review processes and look for optimizations and improvements.
We are open to hiring candidates to work out of one of the following locations:
Chennai, TN, IND

BASIC QUALIFICATIONS

- 4+ years of software development, or 4+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- Experience in agile/scrum or related collaborative workflow
- Experience troubleshooting and documenting findings

PREFERRED QUALIFICATIONS

- Knowledge of distributed applications/enterprise applications
- Knowledge of UNIX/Linux operating system
- Experience analyzing and troubleshooting RESTful web API calls