Lead Technical Support Engineer

2 months ago

Indore, India ClearTrail Technologies Full time
  • Lead and manage a team of support professionals to ensure the delivery of high-quality technical support.
  • Proven experience in leading and managing support teams in a 24/7 environment, with at least (5-8 years).
  • Fluent communication, consulting, and collaboration skills.
  • Strong technical background and expertise in troubleshooting complex issues.
  • Experience with monitoring and observability tooling (Grafana, Prometheus, Splunk).
  • Ability to make decisions under pressure and lead by example.
  • Experience on CISCO (Routers and Switches), Linux (OEL, Redhat), Storage hardware concepts, sub-netting, VLANs, Firewall, FTP. Experience with incident management, ticketing system and reporting.
  • Understand methodologies to identify and mitigate risk of recurring implacability from incidents during moments of high ambiguity. Relevant certifications (e.g., ITIL, Agile) are advantageous.


Roles and Responsibilities:

  • Lead and mentor a team of technical support engineers to ensure effective 24/7 coverage.
  • Provide technical expertise to resolve escalated issues and guide team members.
  • Compose and carry out incident and problem management procedures.
  • Perform incident reviews and engage in post-incident activities with stakeholders to analyze operational surprises, general insight, learn from incidents and develop reliability improvements. Provide leadership and direction to the support team.
  • Develop and deliver training programs for team members to enhance their technical and customer service skills.
  • Conduct regular performance evaluations with team members. Act as an escalation point/point of contact for challenging problems or critical incidents.
  • Ensure timely and effective communication of issue resolutions to clients. Identify and implement improvements to support processes.
  • Conduct regular team meetings to discuss challenges, updates, and improvements. Be available for on-call support and provide leadership during critical incidents.
  • Provide regular updates to management on team performance and challenges.
  • Manage and prioritize escalated issues, ensuring timely resolution.
  • Collaborate with higher-level support teams and management for critical issues.
  • Set KPIs for Team members. Provide technical expertise to resolve escalated issues and guide team members.


Qualifications:

6 -9 yrs of work experience


Location:

Indore, MP

  • Software Technical Support Engineer

    3 weeks ago

    Indore, India DigiValet Full time

    DigiValetis looking for a software support engineer to assist our clients with technical problems when using our products and services. Support Engineer responsibilities include resolving client queries, recommending solutions and guiding product users through features and functionalities.Who We Are:The World’s no.1 hospitality experience platform. Our...

  • Software Technical Support Engineer

    3 weeks ago

    indore, India DigiValet Full time

    DigiValet is looking for a software support engineer to assist our clients with technical problems when using our products and services. Support Engineer responsibilities include resolving client queries, recommending solutions and guiding product users through features and functionalities.   Who We Are: The World’s no.1 hospitality experience platform....

  • Software Technical Support Engineer

    4 weeks ago

    Indore, India DigiValet Full time

    DigiValet is looking for a software support engineer to assist our clients with technical problems when using our products and services. Support Engineer responsibilities include resolving client queries, recommending solutions and guiding product users through features and functionalities. Who We Are:The World’s no.1 hospitality experience platform. Our...

  • Technical Lead

    1 month ago

    Indore, Madhya Pradesh, India timesjobs Full time

    Preferred Candidate Profile: Should have at least 8 Years of experience as Technical Lead - Java.Designing, coding, testing, debugging, documenting and supporting all types of applications consistent with established specifications and business requirements to deliver business value.Developing pioneering approaches to emerging industry trends.Contribute to...

  • Technical Lead

    1 week ago

    Indore, Madhya Pradesh, India timesjobs Full time

    Preferred Candidate Profile: Should have at least 8 Years of experience as Technical Lead - Java.Designing, coding, testing, debugging, documenting and supporting all types of applications consistent with established specifications and business requirements to deliver business value.Developing pioneering approaches to emerging industry trends.Contribute to...

  • Technical Lead

    2 months ago

    indore, India Paradise Placement Consultancy Full time

    Responsibilities : Determining project requirements and developing work schedules for the team. Delegating tasks and achieving daily, weekly, and monthly goals. Liaising with team members, management, and clients to ensure projects are completed to standard. Identifying risks and forming contingency plans as soon as possible. Analyzing...

  • Digital Marketing Intern

    2 months ago

    Indore, Madhya Pradesh, India Engineer Sahab Full time

    **Job Description - Engineer Sahab** **Job title**:Digital Marketing Intern **Experience **:Fresher **Location**:Indore **Terms**:Full time **About us**:Engineer Sahab is a leading and highly innovative IT company that caters to offshore Web and Mobile App Development. Our committed teams have a unique blend of functional and operational knowledge,...

  • .NET Technical Lead

    2 months ago

    indore, India Talent Max Full time

    Overview NET Technical Lead – Job DescriptionJob Profile: .NET Technical LeadLocation: Baner, PuneJob Description: We’re looking for a Principal Software Engineer who is a self-starter and can learn quickly.Your job will be to help rollout new software systems by inserting directly into execution teams in order tospread and evangelize the...

  • Backend Technical Lead

    3 days ago

    Gurgaon/Gurugram/Indore, IN Primathon Technology Ventures PVt. Ltd. Full time

    As a Backend Tech Lead, you will be responsible for overseeing the backend development team and ensuring the successful implementation of projects. Your primary duties will include leading the backend engineering team by example, demonstrating strong technical skills, problem-solving abilities, and a commitment to continuous learning the backend engineering...

  • Backend Technical Lead

    3 days ago

    Gurgaon/Gurugram/Indore, India Primathon Technology Ventures PVt. Ltd. Full time

    As a Backend Tech Lead, you will be responsible for overseeing the backend development team and ensuring the successful implementation of projects. Your primary duties will include leading the backend engineering team by example, demonstrating strong technical skills, problem-solving abilities, and a commitment to continuous learning the backend engineering...

  • Technical Support Executive

    2 weeks ago

    Indore, India timesjobs Full time

    Experience: 0-1 YrsLocation: IndoreYou're Awesome at: Only Male candidates are preferredWe are seeking individuals with 0-1 year of experience in a Technical Support domain Process (chat/E-mail). The ideal candidate should possess excellent communication and listening abilities with a solid command of the English language.As a Technical Support Executive,...

  • Technical Support Executive

    2 weeks ago

    Indore, Madhya Pradesh, India timesjobs Full time

    Experience: 0-1 YrsLocation: IndoreYou're Awesome at: Only Male candidates are preferredWe are seeking individuals with 0-1 year of experience in a Technical Support domain Process (chat/E-mail). The ideal candidate should possess excellent communication and listening abilities with a solid command of the English language.As a Technical Support Executive,...

  • Technical Support Executive

    1 week ago

    Indore, Madhya Pradesh, India timesjobs Full time

    Experience: 0-1 YrsLocation: IndoreYou're Awesome at: Only Male candidates are preferredWe are seeking individuals with 0-1 year of experience in a Technical Support domain Process (chat/E-mail). The ideal candidate should possess excellent communication and listening abilities with a solid command of the English language.As a Technical Support Executive,...

  • Angular Intern

    3 days ago

    Indore, India Engineer Philosophy Full time

    Urgently hiring for Angular Interns Skills : - Building top-notch user interfaces with Angular. - Writing efficient JavaScript code while also using HTML and CSS. Leading with product-analysis tasks. - Interacting with RESTful web service. **Job Types**: Internship **Job Type**: Internship **Salary**: From ₹5,000.00 per month **Benefits**: - Leave...

  • Technical Lead

    2 weeks ago

    Indore, India Civica India Full time

    Role Purpose Civica India is seeking a creative and self-motivated Technical Lead with considerable exposure to multiple technologies and platforms and who is keen to join a multi-cultural software company. The successful candidate will be responsible for designing, writing, maintaining and testing code. Additionally they will lead, monitor, mentor and...

  • Technical Lead

    3 weeks ago

    Indore, India Civica India Full time

    Role Purpose Civica India is seeking a creative and self-motivated Technical Lead with considerable exposure to multiple technologies and platforms and who is keen to join a multi-cultural software company. The successful candidate will be responsible for designing, writing, maintaining and testing code. Additionally they will lead, monitor, mentor and...

  • Technical Lead

    3 weeks ago

    indore, India Civica India Full time

    Role Purpose Civica India is seeking a creative and self-motivated Technical Lead with considerable exposure to multiple technologies and platforms and who is keen to join a multi-cultural software company. The successful candidate will be responsible for designing, writing, maintaining and testing code. Additionally they will lead, monitor, mentor and...

  • Technical Lead

    7 days ago

    Indore, India Civica India Full time

    Role Purpose Civica India is seeking a creative and self-motivated Technical Lead with considerable exposure to multiple technologies and platforms and who is keen to join a multi-cultural software company. The successful candidate will be responsible for designing, writing, maintaining and testing code. Additionally they will lead, monitor, mentor and...

  • Technical Lead

    1 week ago

    Indore, India Civica India Full time

    Role Purpose Civica India is seeking a creative and self-motivated Technical Lead with considerable exposure to multiple technologies and platforms and who is keen to join a multi-cultural software company. The successful candidate will be responsible for designing, writing, maintaining and testing code. Additionally they will lead, monitor, mentor and...

  • Technical Lead

    7 days ago

    Indore, India Civica India Full time

    Role Purpose Civica India is seeking a creative and self-motivated Technical Lead with considerable exposure to multiple technologies and platforms and who is keen to join a multi-cultural software company. The successful candidate will be responsible for designing, writing, maintaining and testing code. Additionally they will lead, monitor, mentor and...