IT Learning Partner

6 days ago


Bengaluru, India Voya India Full time
Role Overview

The Learning Partner will play a critical role in managing the end-to-end learning cycle for the assigned business unit, from Training Needs Identification (technology, functional and domain skills ) to program execution, and impact measurement. The Learning Partner will serve as a strategic liaison between business stakeholders and the Learning & Development (L&D) team, ensuring that the learning solutions are aligned with business goals, drive performance, and support the development of key competencies in alignment with the organization priorities.

Key Responsibilities:

1. Stakeholder Management:

Build and maintain strong relationships with business leaders and key stakeholders to understand business objectives and identify learning needs.

Act as the primary point of contact for the assigned business unit, ensuring regular communication and alignment on learning priorities.

Partner with leadership to ensure learning solutions align with talent development goals and business strategy.

Partner with business to proactively understand the business challenges and its varied dimensions

Act as a consultant to offer proactive solutions to business

2. Training Needs Identification (TNI):

Conduct comprehensive TNI assessments by collaborating with business stakeholders, HR, and team leaders to identify skill gaps, development needs, and future capability requirements.

Analyze performance data, employee feedback, and business insights to determine the learning interventions required.

Identify any learning gaps and drive mitigation steps

3. Learning Strategy & Program Design:

Develop and propose learning strategies and solutions that meet the identified needs, ranging from leadership development, technical training, and soft skills to compliance and role-based learning.

Curate or design learning programs that leverage blended learning methodologies, including digital, classroom, workshops, and on-the-job learning.

Ensure learning programs are tailored to the unique needs of the business unit, offering personalized and relevant content.

4. End-to-End Learning Cycle Management:

Oversee the planning, coordination, and execution of learning interventions from start to finish.

Manage the delivery of training programs, ensuring seamless execution, and collaborate with facilitators, trainers, and external vendors as needed.

Ensure logistical arrangements for training sessions, such as scheduling, communications, and materials, are handled efficiently.

Develop detailed context of the overall business/processes to be able to proactively assess learning needs and design/conceptualize learning frameworks accordingly

Standardize process training approach and incorporate basic principles like process overviews, shadow, reverse shadow, case studies, assessments and certifications

Understand the knowledge management framework- includes SOP documentation

5. Impact Reporting & Analysis:

Establish key metrics and KPIs to measure the effectiveness and impact of learning interventions.

Conduct post-training assessments and feedback collection to evaluate learner engagement, skill development, and overall program success.

Generate impact reports for leadership that showcase the ROI of learning initiatives and their contribution to business outcomes.

6. Continuous Improvement:

Monitor industry trends and advancements in learning technologies and methodologies to enhance the effectiveness of the learning programs.

Continuously gather feedback from learners and stakeholders to improve the design, delivery, and content of the training programs.

Knowledge Transfers (KT) for New Transitions:

1. Work closely with Transitions, Operations (offshore) and onshore teams to design end to end Knowledge transfer framework2. Create KT detailed plan (internal training, external training, SME needs during external training, shadow-reverse shadow plan with milestones for assessment and certification)3. Track, monitor and report training progress

Key Competencies:

Strategic Thinking

Relationship Building

Project Management

Analytical Skills

Communication & Influence

Change Management

Requirements

- Knowledge on RPA, Analytics, OMNI, Salesforce will be a plus- Partner with the business to assess learning requirements using Training Needs Identification (TNI) methodologies- Expertise in managing end to end learning needs of a Business Unit/LOB- Excellent interpersonal, communication, and organizational skills- Ability to work cohesively with onshore, offshore and shared services teams- Excellent written and verbal communication skills – must be able to communicate fluently in English both verbal and written skills skills- Stay abreast on training and development research and industry trends: Deploy best in class learning practices- Partner with vendors partners to facilitate the learning needs for the business- Well versed with Program or project management skills to plan, monitor and report status of learning projects- Experience in using LMS, Dashboards and SharePoint would be an added advantage

Experience

- 15+ years’ overall experience, of which over 7 to 8 years of experience should be in learning and development role supporting IT line of business

Proven experience in stakeholder management and leading learning initiatives end-to-end.

Strong business acumen and the ability to align learning solutions with organizational goals.

Excellent project management and organizational skills.

Familiarity with learning technologies and platforms (e.g., LMS, LinkedIn Learning, etc.).

- Background of any of the following : C++, Java,C#,.NET Technologies, Scripting, Oracle PL/SQL,Sybase,DB2/UDB will be an added advantage

Education

Postgraduate/Graduate from a reputed institute

Domain Requirement

- Understanding of Retirement Benefits/Health Care/Insurance domain in the US market will be given preference.

Other Requirements

- Flexible work schedule will be required – the individual must be willing to work on rotational shifts and from office in-person as per the business need.
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