Universal Banker

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Job Summary • Deliver quality service while carrying out the following transactions among others for customers:• Cash deposits• Cash withdrawals• Demand draft/pay order instructions - accepting and processing• Accepting instructions for FD breaks• Effecting internal account to account transfers• Accepting and processing stop payment instructions• Ensure that all of the above services are delivered with accuracy and warmth• Assist in Service Delivery by ensuring timely service to customers so customer traffic is efficiently managed. Recommend workflow changes for customer service with greater efficiency and effectiveness.Key Responsibilities Strategy• General Reconciliation and Compliance Activities at their level, which may typically include:• Dual control of Cash functions• Control of Security stationary• Review of processing entries and vouchers• Contribute to branch performance through referrals, efficient customer service, effective operations controlsBusiness• Sales Referrals: where relevant, identify prospects for cross-selling from observation of customer transactions and highlight the same to sales staffProcesses• He/She is aware of bank's Mis-selling & Sales Policies and ensure adherence all the times.• Educating customers about alternate banking channels so specific transactions can be migrated to net banking, phone banking, ATMs, etc.• Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD and Money laundering prevention. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer.• Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance• Responsible for health and safety for all. As part of the Health and Safety guidelines you should:People & Talent• Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace;• Ensure that your actions do not put others at risk; Work in a healthy and safe manner;• Encourage others to work in a healthy and safe manner• Report all accidents and incidents and bring to the attention of the management any hazard in the workplaceRisk Management• Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.• Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officerGovernance• Ensure full awareness of all policies relating to operational risk, sales processes, misselling, etc. and comply with the same• Read, understand and comply with all provisions of the Group Code of ConductRegulatory & Business Conduct• Display exemplary conduct and live by the Group's Values and Code of Conduct.• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.• Lead to achieve the outcomes set out in the Bank's Conduct Principles• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.Skills and Experience • Graduate/ Post Graduate, consistent academic career• Extensive sales experience (2 to 5 years)• Sales focused and highly target oriented• Able to pick up new concepts quickly• Able and excited about going out to meet new customers• Competitive awareness & benchmarking• Excellent communication, interpersonal & relationship building skills• Banking knowledge• Management Information Skills• Good Interpersonal SkillsRole Specific Technical Competencies • Diligent & Punctual• Banking Knowledge• Team Management• Strong communication skills• Customer orientation and operation focus• Good interpersonal skillsAbout Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.Together we:Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we doNever settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so wellAre better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long termWhat we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.Flexible working options based around home and office locations, with flexible working patterns.Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkitsA continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.