Operational Specialist

4 weeks ago

Hyderabad, India WhiteLotus Talent Partners Full time

Job Title- Operations (Monitoring & Event Management)

Location- Bangalore and Hyderabad

Mode- Onsite

Job Type: Full-Time

Job Description –

Role Summary

We are looking for a Monitoring & Event Operations Specialist to run and enterprise monitoring ecosystem — EVA, LaaS, and MaaS. The role focuses on daily operations, event monitoring, troubleshooting, user support, and ensuring service reliability. This person will work closely with the engineering team, application owners, and external partners to deliver 24x7 operational support.


Key Responsibilities

Operate and monitor EVA event consoles, LaaS Kibana dashboards, and MaaS monitoring APIs.

Perform triage, de-duplication, and enrichment of incoming events.

Ensure timely incident handling in ServiceNow (SNOW) and manage alert routing to MS Teams, SMS, or email.

Maintain capacity planning, uptime monitoring, and resilience checks.

Manage operator access via LDAP groups and role-based controls.

Support onboarding of new services, teams, and monitoring requirements.

Provide Level 2/3 support for monitoring platforms.

Collaborate with engineering on bug fixes, feature requests, and performance improvements.

Ensure adherence to logging, auditing, and governance policies.

Maintain event history, SLA reports, and performance dashboards.

Support disaster recovery drills and contribute to root cause analysis.


Required Skills & Qualifications

Hands-on experience in event monitoring tools, incident management, and alert handling.

Familiarity with EVA console operations, LaaS Kibana dashboards, and MaaS self-service APIs.

Understanding of ITIL processes (incident, problem, escalation).

Basic knowledge of Kubernetes, Docker, and monitoring stacks (Grafana, InfluxDB, ELK).

Strong troubleshooting and communication skills to interact with OCC and global teams.


Preferred Qualifications

Prior experience in operations center or monitoring teams.

Familiarity with service integration (SNOW, MS Teams, email/SMS alerting).

Exposure to automation for maintenance mode, event suppression, or noise reduction.

  • Operational Specialist

    1 day ago

    Hyderabad, Telangana, India Astroping Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionAstroping is a tech company that provides innovative solutions for global payroll, employee financial wellness, spend management, and cards. We are committed to enhancing the financial operations of businesses worldwide through our cutting-edge technology. Astroping is dedicated to delivering seamless and efficient financial services that...

  • Operational Specialist

    6 days ago

    Hyderabad, Telangana, India Indium Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We're Hiring: Operations Specialist III – Vendor & Project EngagementAre you a detail-oriented operations professional who thrives on collaboration and process excellence?Apply - Click HereOur Engagement Operations team is looking for a proactive Operations Specialist to help streamline vendor partnerships, enhance visibility, and support project...

  • Business Operations Specialist

    4 weeks ago

    Hyderabad, India Tanla Platforms Limited Full time

    Job Summary: We are looking for a detail-oriented and Business Operations Specialist will be responsible for ensuring smooth onboarding of clients, maintaining seamless coordination with telecom operators, and monitoring messaging traffic to support operational efficiency and client satisfaction. This role involves cross-functional collaboration with Sales,...

  • Business Operations Specialist

    3 weeks ago

    Hyderabad, India Tanla Platforms Limited Full time

    Job Summary: We are looking for a detail-oriented and Business Operations Specialist will be responsible for ensuring smooth onboarding of clients, maintaining seamless coordination with telecom operators, and monitoring messaging traffic to support operational efficiency and client satisfaction. This role involves cross-functional collaboration with Sales,...

  • Operational Specialist

    4 weeks ago

    Hyderabad, India WhiteLotus Talent Partners Full time

    Job Title- Operations (Monitoring & Event Management) Location- Bangalore and Hyderabad Mode- Onsite Job Type: Full-Time Job Description – Role Summary We are looking for a Monitoring & Event Operations Specialist to run and enterprise monitoring ecosystem — EVA, LaaS, and MaaS. The role focuses on daily operations, event monitoring,...

  • Operational specialist

    3 weeks ago

    Hyderabad, India WhiteLotus Talent Partners Full time

    Job Title- Operations (Monitoring & Event Management) Location- Bangalore and Hyderabad Mode- Onsite Job Type: Full-Time Job Description – Role Summary We are looking for a Monitoring & Event Operations Specialist to run and enterprise monitoring ecosystem — EVA, Laa S, and Maa S. The role focuses on daily operations, event monitoring,...

  • Process Specialist – Non-IT Operations

    4 weeks ago

    Hyderabad, India GrowInSync Full time

    Company Description At GrowInSync, we help businesses evolve by aligning cutting-edge technology with strategic vision. We specialize in IT services, digital transformation, and consulting solutions designed to scale seamlessly with your goals. Our mission is to empower growth—smartly, securely, and in sync with your future. Join us and grow together, in...

  • Operational Specialist

    4 weeks ago

    Hyderabad, India WhiteLotus Talent Partners Full time

    Job Title- Operations (Monitoring & Event Management)Location- Bangalore and HyderabadMode- OnsiteJob Type: Full-TimeJob Description –Role SummaryWe are looking for a Monitoring & Event Operations Specialist to run and enterprise monitoring ecosystem — EVA, LaaS, and MaaS. The role focuses on daily operations, event monitoring, troubleshooting, user...

  • Mutualfund Operations Specialist

    5 days ago

    Hyderabad, Telangana, India OngoleBulls Full time ₹ 4,00,000 - ₹ 7,00,000 per year

    Hiring: Mutual Fund Operations Specialist – Ongolebulls Invest Pvt. Ltd. | HyderabadAre you passionate about precision, compliance, and seamless fund operations?Join Ongolebulls Invest Pvt. Ltd., a fast-growing Wealth Management & Investment Solutions company that's redefining transparency and innovation in financial services.We're looking for a Mutual...

  • Operational Specialist

    4 weeks ago

    Hyderabad, India WhiteLotus Talent Partners Full time

    Job Title- Operations (Monitoring & Event Management)Location- Bangalore and HyderabadMode- OnsiteJob Type: Full-Time Job Description –Role SummaryWe are looking for a Monitoring & Event Operations Specialist to run and enterprise monitoring ecosystem — EVA, LaaS, and MaaS. The role focuses on daily operations, event monitoring, troubleshooting, user...