Clinic Operation Manager

1 week ago

bangalore, India 2070Health Full time

Who are we?

BabyMD is on its 0-1 journey of becoming the chosen partner in parenting. We are based out of Bengaluru and have a digital offering for 24x7 chats and online video consultations with paediatricians, and a set of physical clinics in Bengaluru.
About The Investor

W Health Ventures is a Boston-based, healthcare-focused VC fund started in 2020 with the goal of investing in healthcare delivery innovation leveraging technology and AI in the US and India. Till date, we have made eight selective investments that are now improving the lives of 20 million patients globally.

In 2022, we launched 2070 Health , a healthcare-focused Venture Studio. Here, we incubate innovative start-ups from scratch to disrupt large white spaces. In less than a year since the start of the Studio, we have launched four start-ups through our 40+ strong multi-functional team powered by 30+ engineering and AI resources.

About The Founders

Deeksha Senguttuvan, the founder is a included in Director’s Topper list in The Wharton School where she completed her MBA in Entrepreneurship and Innovation Major and IIM Kozhikode in marketing. Deeksha, who has a solid track record of excellence and innovation. With a long career that spans leading roles the TATA Group, she has a proven history of driving digital transformation and patient engagement at Kauvery Hospitals to redefine future of hospitals.

Hritikesh Thite, a seasoned professional with 16+ years of experience across prestigious organizations, is now the founder of BabyMD. Starting at Boston Consulting Group, he mastered strategic and analytical skills. He later served as Senior Vice President at Unacademy, driving growth and innovation. As Vice President at Healthifyme, he gained insights into health tech and wellness. Now at BabyMD, Hritikesh leverages his expertise to revolutionize pediatric healthcare, driving innovation and excellence.

About the Role

We are looking for a dedicated and proactive individual to join our team as a Clinic Center Manager. As the Clinic Manager, you will play a crucial role in ensuring the smooth operation of our clinic, assisting in managing daily activities, supervising staff, and ensuring the highest level of customer satisfaction. If you are a passionate individual with excellent organizational skills and a commitment to delivering exceptional service, we invite you to join our team.

Responsibilities:

1. Patient Relationship Management

  • Ensure patients are taken good care of and there is minimal to no wait time
  • Explaining services and related cost associated
  • Ensure all new and old patient leads are followed up.
  • Solving customer issues post consultation and procedures
  • Keeping doctor in the loop with patients' feedback/issues over messages and calls.

2. Clinic Operations

    • Responsible for overall clinic operations
    • Check for any wear or tear of machinery, AC, or other equipment & bring it to the notice of management
    • Managing inventory for products, consumables, and office stationery along with the staff
    • Ensure staff timings and everyone is groomed properly
    • Ensure proper billing, payment collection, due report follow-up, etc.
    • Overall responsibility for petty cash and day-to-day expenses
    • Ensure proper hygiene and cleanliness of the clinic, treatment rooms, doctor rooms, etc.

Requirements

  • Bachelor's degree in business administration, healthcare administration, or a related field, having 2 plus years of experience
  • Strong leadership and communication skills.
  • Excellent organizational and time-management abilities.
  • Customer-focused mindset with a commitment to delivering exceptional service.
  • Ability to handle multiple tasks and prioritize effectively.
  • Previous experience in a supervisory or management role preferably in a healthcare setting.

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