Business Analyst II

4 weeks ago

gurugram, India AMEX Full time

You Lead the Way. Weve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Description

Global Merchant & Network Services brings together American Express' merchant-and network-related businesses.

This includes GMS, which manages the relationships with the millions of merchants around the world that accept American Express; Global Loyalty Coalition which includes the international PAYBACK rewards programs; and Global Network Services, which brings together Global Network Partnerships, Network Solutions & Operations, Accertify, InAuth and Prepaid.

Within GS&C, the Field Training & Enablement Americas team is responsible for understanding key business priorities and creating innovative learning and onboarding curriculum that includes sales skills, product, company and industry knowledge, and tools for the Global Merchant Services Field organizations. The Americas Director and team support the GMS Sales & Client Management (CLM) teams based in the United States, Canada, and Latin America and Caribbean regions. We continue evolving the training capability within this GS&C and this role provides the opportunity to be part of our journey to elevate the function. This is an excellent opportunity for an individual to gain deep understanding of the GMNS organization, develop and refine strategies and specific sales enablement & learning solutions while gaining exposure across GMNS Field leaders. This position will report to the Hierarchy Maintenance Manager, we are looking for a highly skilled and motivated Senior Data Analyst to join our dynamic team. The ideal candidate will be a data analyst with strong leadership skills, keen analytical mindset, and a dedication to turning data into successful hierarchy implementation strategies. This role offers an exciting opportunity to work with state-of-the-art technology and contribute significantly to our organization's success.

Minimum Qualifications

Provide support for the Merchant Hierarchy Maintenance process within GMNS. Effectively mentor a team of analysts Establish and enforce data management and governance requirements for Merchant Hierarchy initiatives. Develop and implement data governance strategies to extract, transform, and analyze information from diverse sources. Construct advanced Excel models and reports to visualize and convey key insights and trends to stakeholders. Collaborate with cross-functional teams to identify business requirements, define metrics, and devise data-driven solutions Continuously enhance data processes and workflows to optimize efficiency.

Preferred Qualifications

Bachelors degree in computer science, Information Technology, Statistics, or related field. Experience as Data Analyst Leader in a similar role, with strong proficiency in Data Science Libraries, SQL and Excel. Leadership experience to inspire and guide analysts to achieve organizational goals. Excellent analytical skills for evaluating data across simple and complex business processes, with meticulous attention to detail. Demonstrated track record of driving meaningful business value though data management and strategy. Proficient understanding of relational databases and data warehousing concepts Innovative problem solver with ability to quickly learn and work independently on complex processes. Ability to make timely and integrity-driven decisions. Excellent communication and presentation skills for seamless collaboration across internal stakeholders and teams. Familiarity with AXP data, particularly in the context of Merchant hierarchies is preferred. Experience with data visualization tools such as Tableau, Power BI is a plus Knowledge LUMI, Cornerstone and Python is an advantage

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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