Master Data Analyst

3 days ago

Bengaluru, India Genpact Full time

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Come, transform with us.

Inviting Applications For The Role Of Customer Master Data-D365

Responsible for driving the improvement agenda across Customer Master Data mainly by identifying and removing inefficiencies within the processes and by ensuring that any new implementations are conducted as per defined standards. In the case of centrally cascaded projects, the role of an SME is to coordinate its implementation.

Supporting team leader in delivering accurate processes and smooth operations with achieving the fixed service level target (also being a team leader back up in case of absence).

Supporting specialists in solving issues and making decisions based on the best knowledge of the processes from the O2C area.

1.1. Responsibilities

  • Leading continuous improvement agenda in Customer Master Data area
  • Ensuring efficiency and high standard of operations: identification and removing inefficiencies in the processes, making improvements in the operational work
  • Providing expertise for other Customer Master Data roles in case if required
  • Preparation and analysis of Master Data issues between Customer and Unilever
  • Cooperation on projects with SME in other departments (i.e., OE, CFS, PC) on processes improvement
  • Coordination of internal and external audit
  • Proficiency in E2E O2C processes and neighboring function
  • Responsibility for the process (knowledge of procedures, rules)
  • High level of understanding of Customer Master Data tools (PEGA, Excel VBA tools, LSMW, MASS)– knowledge sharing, map creation, map adjustments, testing
  • Monthly CMD KPI Monitoring and analysis with team leader
  • Supporting LM in continuous improvement agenda

1.2. Preferred Qualifications

  • Advanced MS Excel skills
  • Good knowledge of SAP Customer Master Data related transactions and workflows
  • Good knowledge of financial controls related to Customer Master Data processes
  • Deep knowledge of PEGA CMD system
  • Ability to work with various IT applications
  • Strong analytical skills including analysis of complex data
  • Problem solving and decision-making ability
  • Excellent communication skills, ability to cooperate with internal customers
  • Fluent English
  • Customer service orientation
  • Very good presentation skills
  • Strong analytical skills
  • Ability to work effectively under pressure
  • Change Management skills

Experience

  • University Graduate (min. Bachelor)

What can we offer?

  • Attractive salary;
  • Stable job offers - employment contract
  • Work in a multicultural and diverse environment with employees from over 30 countries
  • Genpact supports professional tranings and great career development opportunities
  • Free access to our award-winning learning platform
  • Benefits such as Insurance, Luxmed, additional vacation days, biking policy

As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format, nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate’s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.

Kindly please see our Privacy Notice for Employment Candidates:

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.

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