Windows and AD Support

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role As a System Administrator at Kyndryl, you’ll solve complex problems and identify potential future issues across the spectrum of platforms and services. You’ll be at the forefront of new technology and modernization, working with some of our biggest clients – which means some of the biggest in the world.There’s never a typical day as a System Administrator at Kyndryl, because no two projects are alike. You’ll be managing systems data for clients and providing day-to-day solutions and security compliance. You’ll oversee a queue of assignments and work directly with technicians, prioritizing tickets to deliver the best solutions to our clients.One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You’ll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times? Yes But you’ll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career.Your future at KyndrylEvery position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills & Experience: • 3–5 years of experience in Windows Server administration and AD support.• Strong hands-on expertise in Windows Server (2012/2016/2019/2022) environments.• Proficiency in managing Active Directory, DNS, DHCP, Group Policies, DFS, and NFS/NIS.• Experience with server performance tuning, patching, and troubleshooting OS-level issues.• Knowledge of backup and restore processes for AD and Windows servers.• Familiarity with incident/request/change management processes (ITIL framework).• Experience working with OEM/vendor support for hardware/software issues.• Good understanding of security practices related to Windows and AD.• Strong problem-solving and analytical skills. Windows Server Administration • Administer Windows Server environments, ensuring high availability and performance.• Create, modify, and delete network shares as per requirements.• Assign and maintain user access rights in line with customer policies.• Manage disk space, quotas, and usage restrictions.• Configure and maintain print servers and print queues.• Maintain and administer core services such as DNS, DHCP, NFS, NIS, DFS roots, and Group Policies.• Perform OS restores in the event of server crashes using backup tools provided by the customer or recommended solutions.• Troubleshoot and resolve server issues such as system hangs, disk crashes, coordinating with OEM vendors when required.• Apply OS and security patches using customer-provided centralized patch management systems, or manually where required.• Conduct periodic system performance tuning and optimization in accordance with policies.• Ensure compliance with defined security policies for user-level access and system hardening.Active Directory Administration• Maintain and administer Active Directory, DHCP, DNS, and Group Policies.• Manage Active Directory objects (users, groups, OUs, service accounts, etc.).• Monitor and manage AD replication health.• Implement and manage Group Policy Objects (GPOs) for system/user configurations.• Perform backup and restore of Active Directory services.Service Delivery & Operations• Handle Incident Management, Service Request Fulfilment, and Change Management activities as per ITIL processes.• Provide L2 support for escalated issues, ensuring timely resolution.• Work closely with L3 and vendor teams when escalation is required.• Maintain proper documentation of configurations, changes, and troubleshooting steps.• Ensure proactive monitoring and health checks of servers and AD environment.Preferred Qualifications: • Microsoft certification (MCSA / MCSE / Microsoft Certified: Windows Server Hybrid Administrator Associate).• Experience with PowerShell scripting for automation.• Exposure to virtualization platforms (VMware/Hyper-V).• Knowledge of monitoring tools and patch management solutions. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.