Servicenow architect

5 days ago


Bengaluru, India Movate Full time

- 8 to 10 years of Service Now experience, with at least 4+ years as an Architect.- Expertise in providing end-to-end architecture, solution design, and roadmap planning for Service Now implementations.- Deep expertise in ITSM (Incident, Change, Problem, Knowledge, Request, Service Catalog).- Strong experience in CSM (case management, portals, omni-channel integrations).- Hands-on knowledge of GRC (Policy & Compliance, Risk, Audit, Vendor Risk).- Proven experience with CMDB, Discovery, Service Mapping, and data reconciliation.- Strong understanding of integration architecture using Integration Hub, APIs, and enterprise connectors.- Expertise in Service Now platform architecture, scripting, and performance optimization.- Familiarity with Now Assist (Gen AI), Virtual Agent, Predictive Intelligence, and automation features.- Expertise in Architecting solutions using Integration Hub, REST/SOAP APIs, MID Servers, web services, and enterprise middleware (Mule Soft, Dell Boomi, etc.).- Expertise hands-on solutioning when needed (prototyping, technical POCs, troubleshooting).- In-depth knowledge of Service Now security model (ACLs, encryption, RBAC).- Strong knowledge of ITIL and enterprise architecture frameworksPreferred certificationsService Now Certified System Administrator (CSA).Service Now Certified Implementation Specialist (CIS) – ITSM, CSM, GRC.



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