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Technical Support Manager
3 months ago
Roles & Responsibilities :
- Technical support for field (Hydraulics & Electrical)
- Dealer Engineer/Service Engineer Support to increase the on time support.
- Dealer Support for capturing the field issues and prepare trouble shooting chart
- Videos prepare for trouble shooting
- Service Bulletin Prepare & Train to field team
- Field Tracker follow up
- Retro fitment follow up
- Product feedback collection and working with R & D and plant team on improvements
- To be increase the FIR Quality
- Customer satisfaction
Required Skills:
- Trouble shooting Analysis
- Analytical Skills
- Team handling
- Customer Handling
- Leadership Skills
- MS -Excel Knowledge
- Good Communication skills
- Hindi & English - Mandatory
- Knowledge in Transmission,axles,Valves and other hydraulics and electrical components