Thought Frameworks

2 weeks ago

Bangalore, India Thought Frameworks Full time

Responsibilities :

- Provide support for hardware components, including desktops, laptops, monitors, keyboards, mice, printers, and scanners.

- Install, configure, and troubleshoot operating systems (e.g., Windows, macOS) and software applications.

- Conduct hardware and software upgrades and repairs as needed.

- Respond to user inquiries and technical issues promptly, either in person or remotely.

- Assist users with account setup, password resets, and access permissions.

- Should be working from Office ( No remote/ hybrid)

- 4Need to be staying near to our office. ( Banashankari / JNR / Uttarahalli etc.)

- Diagnose and resolve hardware and software issues by performing tests and analyzing system logs.

- Identify and address network connectivity problems.

- Perform routine maintenance tasks, such as software updates, patches, and antivirus scans.

- Monitor system performance and recommend optimizations.

- Configure and troubleshoot peripheral devices, including printers, scanners, and external storage devices.

- Install and maintain device drivers and updates.

- Maintain accurate records of hardware and software inventory.

- Document support tickets, resolutions, and procedures.

- Prepare reports on support activities and recurring issues.

- Assist in ensuring the security of end-user devices and data by implementing security policies, software updates, and access controls.

- Provide basic training to end-users on using hardware, software, and common applications.

- Develop user-friendly guides and documentation.

- Manage hardware and software inventory, including procurement, asset tracking, and disposal.

- Knowledge in Linux installation and general system maintenance

- Knowledge in VPN setup, tortoise SVN :

- A bachelor's degree in computer science, information technology, or related field is preferred.

- Proven experience in desktop support or related IT roles.

- Strong knowledge of desktop operating systems (e.g., Windows, macOS) and common software applications.

- Familiarity with hardware components, network configurations, and peripheral devices.

- Excellent problem-solving and communication skills.

- Customer service-oriented with the ability to provide a high level of end-user support.

Soft Skills :

- Strong communication and interpersonal skills.

- Patience and empathy when dealing with end-users.

- Ability to work independently and in a team.

- Adaptability to new technologies and a dynamic IT environment.

- Should be working from Office ( No remote/ hybrid)

- Need to be staying near to our office.

(ref:hirist.tech)

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