Service Desk Engineer

7 days ago

Bengaluru, India Happiest Minds Technologies Full time

Required Skills & Experience:

  • Should have 2-5 years of experience Service Desk experience with strong communication Skill.
  • Must have handled Physical/Virtual Servers. Know how to reboot, troubleshoot.
  • Have strong knowledge on Patching (Either SCCM/ CMS or Kaseya or any other tools).
  • System Admin knowledge on Cloud and On-prem Infrastructure.
  • Should have moderate/fair knowledge on O365 admin centre, Intune, Exchange Online, Teams Admin Centre, Azure.
  • End user issues troubleshooting.
  • Should have SOC (Security Operations) knowledge to handle 'Phishing Simulation' other security Alerts.
  • Knowledge on any monitoring tool such as 'Logic Monitor' / 'Solar Winds' / 'Datadog' / 'Site 24/7' etc.
  • On-Prem (must know AD, Domain Controller).
  • Must know 'Service-Now' and familiar with ITIL process.
  • Good interpersonal skills and ability to communicate with the US or Foreign customers following the generic quality metrices.

Preferred Candidate:

- Candidates who has worked in BPO environment are Preferred

- Immediate Joiners

- Experience working with Internal Clients (Preferably US).

Note: Request you to bring your updated CV along with passport size photo.

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