Customer Support Executive

2 months ago


dehradun, India Snaphunt Full time

The Offer

  • Fantastic work culture
  • Attractive Salary & Benefits
  • Leadership Role

The Job

Your responsibilities will include:

  • Respond to customer queries in a timely and accurate way, via phone, email or chat.
  • Identify customer needs and help customers use specific features.
  • Analyze and report any malfunctions.
  • Update our internal database with information about issues and customer escalations.
  • Follow up with customers to ensure their escalations are resolved
  • Gather customer feedback.

The Profile

  • College Degree or 0- 2 years equivalent experience
  • Experience talking to customers or a similar support role
  • Experience with MS Office
  • Exposure to database management software such as Freshdesk
  • Excellent communication and problem-solving skills
  • Patience and customer empathy


The Employer

Our client is building a next generation checkout and fulfillment service for India - a platform rolling up payments and logistics solution for all fulfillment needs. They give businesses the opportunity to provide a customer experience at par with the likes of Amazon and Flipkart, all the while saving money and time.



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