Vice President Operations

1 month ago

Noida, India QX Global Group Full time
Job Description:

- Establishes, implements, and communicates the strategic direction of the organization’s operations division- Collaborates with executive leadership to develop and meet company goals while supplying expertise and guidance on operations projects and systems- Collaborates with other divisions and departments to carry out the organization’s goals and objectives- Identifies, recommends, and implements new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials- Ensures that departmental decisions and project plans such as those for staffing, development, organization, material efficiency, hardware acquisitions, and facilities are in line with the organizations business plan and vision- Establishes, communicates, and implements operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution- Presents periodic performance reports and metrics to the chief executive officer/Sr VP and other leadership.- Maintains knowledge of emerging technologies and trends in operations management.

Team Management:

- Lead AVPs, Managers and Team Leaders and manage all Recruitment, compliance, back office service capabilities- Define clear performance goals and objectives for the team- Support and collaborate with direct reports, who are responsible for hiring, performance management and career development for their respective team/s- Provide leadership and inspiration to direct reports and their teams- Establish regular communications with direct reports through 1-1 meetings, team meetings with established agendas or other regular touch points.

Client Relationships:

- Build and drive Strategic Account Plan to meet account and organizational goals- Serve as subject matter expert to current and prospective clients throughout the sales process.- Partner with internal teams and client leaders to ensure successful implementation of new clients.- Showcase an extremely high level of understanding and becomes fully engrained in the client organization including relationships with key stakeholders- Employ a clear understanding of the Master Service Agreement and the formal and/or informal agreements, including the Statement of Work- Lead monthly, quarterly and yearly reviews as needed in partnership with SMD/s and TL/s.

Operational Excellence:

- Accountable for P&L management- Manage the budget and ensures systems are in place to track expenses, oversee budgeting process with SMDs- Drive standardization and consistency of processes and procedures- Ensure our service is measured, including surveys, meetings and that needs of the account are clearly communicated.- Participate, communicate and collaborate in company-wide initiatives.- Manage team resources to ensure operational effectiveness.- Additional duties as assigned.

Required Skill set:

- Bachelor’s Degree a must- Proven experience in US Recruitment including minimum 4 to 5 years in upper management required.- Must have managed team size of min 80-100 people.- Excellent verbal and written communication skills- Strong supervisory and leadership skills- Extensive knowledge of the principles, procedures, and best practices in the US Recruitment Operations- Excellent organizational skills and attention to detail

Location - Mumbai/Noida

Shift timing - US Shift

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