Business Analyst

3 weeks ago


bangalore, India JPMorgan Chase & Co. Full time

Job responsibilities:

Conduct complex enquiries and investigations for problems that frontline contact centre teams cannot resolve. Provide required audit trail and documentation to support the work performed. Gather requirements and support the build of tools and processes to enhance the work of the C&C team Liaise with Development & other Operations teams to co-ordinate the C&C Ops journeys. Analyse current performance of the team and publish statistics and reports. Support and deliver training material for Contact Centre and Ops teams. Create and update playbooks for C&C Ops Team for new payment products.

Required qualifications, skills and capabilities: 

Relevant knowledge and experience, ideally in a back office, middle office, operations, or similar function of a banking/financial services organisation Knowledge and understanding of cards scheme/network, retail banking platforms Ideally previous payments experience/knowledge of Visa or MasterCard  Basic knowledge of Mastercard rules, FPS / BACS / CHAPS / SWIFT scheme with a detailed understanding of at least one scheme Willingness to learn new schemes and rulebooks to support C&C Ops.  Diverse product knowledge, with an ability to develop an understanding of new products Ability to work under considerable time pressure, whilst maintaining a high level of accuracy and quality Excellent communication and organisational skills

Preferred qualifications, skills and capabilities

Strong analytical skills to analyse the information, identify the problems, and work towards finding the solutions Ability to partner and influence across businesses and other support groups Control focus and mind-set at all times, whilst respectively challenging the status quo Attention to detail whilst being cognizant of materiality levels A relevant degree, accounting, or financial qualification would be beneficial
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