Team Lead Reconciliation

2 weeks ago

india Randstad Offshore Services Full time

Reconciliation Team lead Job description:

Billing and timesheet reconciliation:

  • Reconciliation of designated customers’ selfbills with internal data;
  • Reconciliation of designated customers’ timesheets and time reports with internal timesheets;
  • Creation and processing of SES-templates on a regular basis for designated customers; ● Validation and cross-referencing of billing data and transactions to ensure accuracy and completeness;
  • Identification and investigation of discrepancies and inconsistencies, and organization of appropriate corrective actions;
  • Follow-up with customers, consultants and local PoC(s) on identified discrepancies;
  • Timesheet activities:
  • Periodic entry of consultant’s timesheets in designated customer portals or internal systems;
  • Chasing of and follow-up on missing freelancer timesheets during monthly closing activities;
  • Chasing of and follow-up on missing signed timesheets in function of related customer billing requirements;

PO related activities:

  • Regular generation of reports on missing PO numbers;
  • Chasing of missing PO numbers In function of related customer billing requirements and available information;
  • Follow-up on missing PO numbers with customers and with local PoC(s) as needed; ● Follow-up on depletion of POs for designated customers and reporting to the local PoCs as needed;

Customer communication:

  • Addressing of inquiries and concerns from customers or internal stakeholders promptly and professionally;
  • Direct contact with the customer for all questions in relation to reconciliation discrepancies and inconsistencies, SES-templates, missing signed timesheets (where needed), missing/incorrect/unclear PO information;
  • Reporting and documentation:
  • Creation of custom reports on the above-mentioned topics, summarizing findings and outcomes, and providing insights to management;
  • Regular reporting to local PoCs on reconciliation issues, SES-templates status, missing PO numbers and missing timesheets;

Process Improvement:

  • Analysis of reconciliation processes and workflows and making suggestions for improvements in order to enhance efficiency and accuracy;
  • Participation in projects aimed at optimizing reconciliation procedures and systems;

Issue resolution & escalation management:

  • Investigation and resolution of reconciliation disputes in a timely manner, coordination with relevant departments as needed;
  • Escalation of issues to the appropriate team members for resolution as needed;

Collaboration:

  • Providing the billing team with the required information so they can schedule and execute the billing activities in an efficient and qualitative way;
  • Collaboration with internal departments to gather and verify relevant information on billing data, missing timesheets, missing signed timesheets, missing PO numbers,
  • Collaboration with colleagues in finance and other relevant departments to facilitate smooth reconciliation processes;
  • Collaboration with cross-functional and cross-opco teams to streamline processes;
  • Participation in team meetings and contribution of ideas to improve procedures and customer satisfaction;
  • Participation in weekly stand-up meetings with the local PoCs to discuss daily business, changes, attention points, etc.

Shift Timings:

· 12:30 pm to 9:30 pm IST


Reporting to:

· Manager or above


To be successful in the role:

● Customer service oriented and self-motivated

● Strong written and verbal communication skills

● Excellent analytical skills and organization skills

● Proficiency with Microsoft Office (advanced Excel skills) and Google Suite products

● Ability to recognize gaps in current processes and recommend solutions

● Desire to achieve excellence and success

Qualifications:

● Bachelor’s degree in finance and accounting,

  • Demonstrated expertise managing many tasks simultaneously with exceptional attention to detail
  • Experience working independently to make decisions and resolve issues
  • Minimum of 6 years of experience in managing end to end reconciliations along with managing a span of 6-7 team members
  • Analytical – need to be able to assess usage at supported accounts and target opportunities

● Minimum of 6 years of experience in managing Purchase Orders and reconciliations along with good command over excel

● Billing or Accounting knowledge

● Advanced excel skills

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