Assistant Vice President, Delivery Leader

5 days ago

Hyderabad, India Genpact Full time
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.Inviting applications for the role of

Assistant Vice President,

Delivery LeaderIn this role,

we are seeking a talented and motivated individual who can excel in a high-growth environment.

Responsibilities

Ensure revenue growth in existing Genpact clients for the VerticalWork with support functions and various teams to ensure smooth delivery of RPA engagementsError free delivery to customers within constraints of budgets and schedules. Meeting revenue and AOI targets.Manage delivering of engagements for the Vertical to the satisfaction of customers and NPS/CSAT ratingsMaintain a level of capability readiness in order to be prepared to successfully support the delivery of customer engagements (skilled, trained, and available workforce, delivery infrastructure, partner relations, tools & methods, technical solutions, and delivery structure)Forecast, Recruit and hire employees globally for the Vertical and manage bench within the budgets - right number, level, skill, and location mix to deliver on practice metricsEnsure employee satisfaction and manage employee retention, career growth, skill growth and motivationWork with industry, market, and delivery teams to optimize and align RPA capabilities with the broader teams and ensure value enhancementDrive solutioning, development & deployment of the RPA program for specific verticalsTransformation of business operations & delivery of complex processes to reduce cost, drive efficiency and improve qualityWork closely with the stakeholders and operating teams to ensure greater customer satisfactionOwn end to end delivery and implementation for customersManage a diverse team of developers and project managersDrive project salvage and firs time right deliveryQualifications

Minimum qualifications

• Bachelors or Master’s degree in Computer Science or related fieldPreferred qualifications·Good oral/written communication skills, analytical and problem-solving skills

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