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Network Engineer

2 months ago

Flower Bazaar, India Movate Full time
Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients’ critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customercentric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes. Position : Network Engineer (L1 Engineer) Experience : 2 – 5 years Job Location : Chennai - Perungalathur Job Responsibilities:-

Handles first level calls/cases from Enterprise customers.-

Case ownership, documentation and management-

Customer Management, Setting right expectation, Situation handling.-

Driving case progression as per the SLA-

Utilizing tools and systems, Working with relevant groups in the client organization (SE, Support Manager, L3) for case progression and updates-

Backlog Management and meet the expectation set with customers.-

Work on pending cases(backlogs) and drive towards closure-

Periodic follow up as per SLA defined by the client.-

Process, Queue Adherence and SLA awareness-

Adhere to the process guidelines specified for the defined environment (SIP, ISO etc.)-

Knowledge Base Article Creation when there is an opportunity for it.-

To contribute knowledge base and the knowledge sharing forum-

Improving customer experience and Building relationship-

Completing PCNSE certification within 120 days of go-live Technical skills:-

2+ years of experience in data networking, routing & switching & network security.-

Network security experience is must.-

Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP).-

Experience in VLANS, Tagging - IEEE 802.1q, 802.3ad, 802.1d, 802.1w.-

Experience in IPSEC VPN/SSL-VPN/NAT/GRE/-

Experience on routing protocols – RIP V1/V2, OSPF, and BGP-

Knowledge of Authentication Protocols like TACAS/RADIUS/LDAP will be an added advantage.-

Working knowledge on Cisco, Checkpoint, Juniper, Fortinet, SonicWALL, NetScreen, Juniper SRX, Palo Alto Networks will be an added advantage.-

Experience on troubleshooting tools like Sniffer, Ethereal, and Wireshark.-

CCNA, CCNP, Checkpoint Certification, CCSP, PCNSE certifications will be an added advantage.-

Knowledge of Server Load Balancing (SLB), VRRP and IGMP