Digital Solution Advisor

2 weeks ago

hyderabad, India HighRadius Full time

About Us

HighRadius, a renowned provider of cloud-based Autonomous Software for the Office of the CFO, has transformed critical financial processes for over 800+ leading companies worldwide.Trusted by prestigious organizations like 3M, Unilever, Anheuser-Busch InBev, Sanofi, Kellogg Company, Danone, Hershey's, and many others, HighRadius optimizes order-to-cash, treasury, and record-to-report processes, earning us back-to-back recognition in Gartner's Magic Quadrant and a prestigious spot in Forbes Cloud 100 List for three consecutive years.With a remarkable valuation of $3.1B and an impressive annual recurring revenue exceeding $100M, we experience a robust year-over-year growth of 24%. With a global presence  we're in the pre-IPO stage, poised for rapid growth. We invite passionate and diverse individuals to join us on this exciting path to becoming a publicly traded company and shape our promising future.

Job Summary

The Digital Solution Advisor (DSA) is a part of the front-end sales/ account management team at HighRadius and works closely with the Account Executive (AE) in day-to-day interactions with the prospect/ customer. The DSA will carry a Sales quota target and the primary responsibility is to move deals through the sales pipeline across the various sales stages to closure and also customer satisfaction (NPS 50)/renewals/minimize churn. 

HighRadius follows a “Two-in-a-Box” model where a Digital Solution Advisor (DSA) and an Account Executive (AE) are involved in every interaction with a prospect/ customer. The different stages of such a process usually include:

  • Initial connect and prospecting
  • Understanding prospect business needs and requirements
  • Creating and demonstrating value of HighRadius products to prospects using Business Cases/ ROI models
  • Aligning with various stakeholders in the prospect’s organization
  • Preparing and reviewing contracts
  • Renewal of contracts
  • Proactive churn risk management
  • Escalation Management
  • Negotiation and closing the deal/ opportunity

Key Responsibilities

  • Work along with the AE to move deals/ opportunities through the pipeline.
  • Interact with the prospect/ customer on a day-to-day basis.
  • Requirement gathering and Customer qualification via a systematic analysis of customer business.
  • Product demonstration to the Finance department of Fortune 1,000 companies (CXO, VP, Director Level audience).
  • Develop a detailed Cost Benefit ROI/ Business Case model.
  • Strategize/ develop a plan to take on the competition and take deals/ opportunities to successful closure.
  • Churn management - maximize customer satisfaction.
  • Analyze customer tickets and coordinate with respective departments (support, product, etc) to be sure we are closing tickets and ensuring high customer satisfaction.
  • Negotiate and close renewals
  • Proactively manage customers to minimize churn

Skill & Experience Needed

  • Prior Sales/Business Development/Pre-Sales/ Consulting experience/ Customer Success
  • Hands-on working experience with ERP software’s and/or cloud computing knowledge is an advantage
  • 3-5 Years of experience is preferred
  • MBA and undergrad from reputed institutions is an advantage
  • Experience in working with North American or European customers in a consultative sales role would be an advantage
  • Prior Accounts Receivable knowledge would be an advantage
  • Possesses excellent communication and presentation skills
  • Comfortable interacting with CXO level employees of Fortune 1,000 companies
  • Excellent at teamwork and ability to work in a distributed delivery environment

What You’ll Get

  • Competitive salary.
  • Fun-filled work culture (
  • Equal employment opportunities.
  • Opportunity to build with a pre-IPO Global SaaS Centaur.

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