Investigations Specialist
1 week ago
DESCRIPTION: Amazon.in's Fulfillment by Amazon (FBA) Credit Operations team is
seeking a highly motivated Investigation Specialist to help manage daily
operational aspects supporting both our Merchant and Customer experience. Our teams' objective is to provide the capability for
merchants to obtain the benefit of Fulfillment by Amazon, including all
the superior performance of Amazon's shipping and customer service. FBA
is a highly visible and strategic program within Amazon. This is a
chance to work in an innovative team, participating in operational
excellence, system support, process and design that span the entire
company. Come help build a world class product with Amazon.in's customer centric focus applied to the Merchant experience. The Investigation Specialist will support Sellers, Associates, and Management while
ensuring program standards for individual and team performance are met.
Key job responsibilities Responsibilities include, but are not limited to:
Running investigations and manual research into reimbursement requests, making decisions based on existing process and analyzed data. By leveraging operational tools, you'll be able to dive deep into each case, handling the end-to-end process with precision and expertise.
You'll communicate internally with respective teams, and through data analysis and critical thinking, you'll make your own judgements, escalating actions as needed that might deviate from the standard process. This means you'll have the opportunity to identify areas to improve process, whether that be making enhancements or alleviating pain points. BASIC QUALIFICATIONS: - Bachelor's degree - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications - Experience with Excel PREFERRED QUALIFICATIONS: - Excellent team player capable of learning and sharing knowledge in a team environment. - Knowledge of FBA. - Comfortable working on excel, using pivots and using basic level of automation. - Basic knowledge of SQL. - Experience in either of Investigations/Payments/Security or Banking domain.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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