Lead - Technology Support

1 week ago

mumbai, India Mahindra Rise Full time

Company:

Mahindra & Mahindra Ltd Responsibilities & Key DeliverablesAudit and Compliance Conducting trainings, internal reviews and operational audits to ensure the department meets operational requirements. Developing risk management strategies Build periodic management review reports and metrics. Setup Process documentation and architecture diagrams for their said systems Develop detailed roadmap based on user requirements and establish traceability to business vision. Budget Management Design effective budget models for department and analyze financial information (e.g., revenues, expenditures and cash management) to ensure all operations are within budget. Review budget requests for approval, Present annual budgets to senior managers & forecast future budget needs. Identify variances between actual and budgeted financial results at the end of each reporting period. Suggest spending improvements & Ensure department managers meet budget submission deadlines. ITSM Platform Assisting in developing standard IT configuration management methodology and Supports the Configuration manager in the development of CMDB policy, processes, and knowledge base. Works with the Configuration manager, to improve CI data integrity regarding classes, naming conventions, attributes, data sources, and relationships. Assists Configuration manager in conducting configuration audits and reconciliation. Maintains CIs to ensure CMDB accuracy and completeness. Support and administer the tool for configuration and asset management, Fresh Service Discovery, and additional applications or modules as assigned. Experience5 years of industry experience in project management Industry PreferredQualifications B.E. / B. Tech (Computer or IT) , ITIL and Project mgmt certificationsGeneral Requirements

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