Senior Technical Support Engineer

1 week ago


bangalore, India Itron Full time

Greetings from Itron

Itron is an American technology company that offers products and services on energy and water resource management. Its headquarters is in Liberty Lake, Washington, United States. Its products and services include technology solutions related to smart grid, smart gas and smart water that measure and analyze electricity, gas and water consumption. Its products include electricity, gas, water and thermal energy measurement devices and control technology; communications systems; software; as well as managed and consulting services. Itron has over 8,000 customers in more than 100 countries.

We have an exciting role for Technical Support Engineer with Itron, Bangalore for which JD is as follows:

Note:- This role would require the candidate to work in mid/evening shifts, so please apply only if you are comfortable with working in shifts.

Experience :-5 – 8 years.

What will your job look like?

·You will provide engineering expertise to troubleshoot, modify and engineer software solutions and configurations to ensure the product/solution performs within optimal design specifications.

·You will investigate, debug and reproduce issues, provide fixes and workarounds and verify changes to ensure continued operability of the software solution.

·Flexible to work in shifts based on customer need.

SKILLS REQUIRED:

·Good and intermediate knowledge and hands on skills on LINUX Operating system and application product support.

·Able to understand architecture of the application and recommend the changes require to optimize the same.

·Good knowledge on Problem solving and incident management process along with ITIL knowledge.

·Basic understanding of network monitoring concepts and management tools. Experience of network tools and protocols.

·Exposure to scripting basics. Experience of scripting (Perl, Bash) and other web application languages (SQ,J2EE Web applications).

·Able to understand the product feature and J2ee exceptions and able to correlate it.

·Anyone or more of the following databases Postgresql or RDBMS and basic query writing skills

·Basic networking concepts and understanding of different OSI layers.

·Knowledge of various HTTP headers, cookies, web APIs, web servers, SSL, various protocols.

·Knowledge of troubleshooting tools such as curl, postman, fiddler, chrome debugger etc.

·Knowledge on cloud concepts, Middle tier like Tomcat / Jboss and understanding the basic configuration.

·Knowledge on Messaging queue like Active MQ, Rabbit MQ and Kafka is must.

·Experience on AZURE is desirable.

·Should have experience in Managing issues and requests logged through Service Now and JIRA

·Excellent in providing support on Web Applications based on Java/Linux and knowledge on ITIL processes.

·Experience with any one of the scripting languages (e.g, Shell scripting, python) and programming / debugging skills on Java / J2EE.

·Able to debug the code and pin point the issue or defect at the LOC level.

·Deep understanding on JAVA HEAP memory and data flow on application from technical front.

·Able to analysis and understand HEAP dump, Thread dump , access log and application log and reverse engineer the debug the flow.

·Good understanding of XML, JSON and RESTful API’s.

·Min of 2+ years of software development experience in .NET with extensive debugging and troubleshooting.

·Experience with object-oriented and asynchronous programming patterns & understanding of MVC design patterns and frameworks.

·Demonstrated development or technical application support skill sets with detailed technical experience with industry standard tools and technologies like .Net / SQL / IIS /Message Queues/ Restful services.

Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for

The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills and experience.



  • bangalore, India Abha Engineer Full time

    We are looking for a Senior Mechanical EngineerRoles are described below.1. Manpower Planning.2. Preparing of Project Cost.3. Schedule wise work execution.4. As Drawing & quality work execution.5. Client & Third Party Manage.6. Working Team Manage & Review.7. Reporting to Management.8. ROB & FOB Fabrication & Erection Work Knowledge.


  • bangalore, India Oracle Full time

    The Oracle Cloud Infrastructure (OCI) team can provide you the opportunity to build and operate a suite of massive scale, integrated cloud services in a broadly distributed, multi-tenant cloud environment. OCI is committed to providing the best in cloud products that meet the needs of our customers who are tackling some of the world’s biggest challenges. ...


  • bangalore, India Pegasystems Worldwide India Pvt. Ltd. Full time

    About Pegasystems: Pegasystems develops strategic applications for sales, marketing, service and operations. Pega's applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega's Global 500 customers include the world's largest and...


  • Bangalore, Karnataka, India Pegasystems Worldwide India Pvt. Ltd. Full time

    About Pegasystems: Pegasystems develops strategic applications for sales, marketing, service and operations. Pega's applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega's Global 500 customers include the world's...


  • Bangalore, India Pegasystems Worldwide India Pvt. Ltd. Full time

    About Pegasystems: Pegasystems develops strategic applications for sales, marketing, service and operations. Pega's applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega's Global 500 customers include the...


  • bangalore, India Lenovo Full time

    Description and Requirements Senior Service Desk Engineer (I) Job Responsibilities Proficient in the use of common office applications desktop operation and maintenance, in English through telephone, e-mail, online communication and other work to provide IT technical support and services to the user, including but not limited to: 1....


  • bangalore, India Antal International Full time

    Job Description Senior Technical Support Manager Experience: 12-15 Years of Experience Location - Bangalore · Manage a team of technical support engineers and ensure they are meeting performance goals and delivering top-quality support to customers. · Understand the functioning of ITIL Concepts and able to implement the processes across ·...


  • bangalore, India Okta, Inc. Full time

    Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business...


  • bangalore, India LogiCoy, Inc. Full time

    Role: Technical support EngineerYears of Experience: In an approximate range of 2 to 6 years.Key Skills: Technical Support, Healthcare, Troubleshooting, US timing, EMR and Pharmacy Integration.Location: Bangalore, India and Continental US  Candidate must have min 2-4 years of experience in Technical support using different support channels like Chat,...


  • bangalore, India Microsoft Full time

    Overview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and...


  • bangalore, India Stryker Full time

    Why customer service at Stryker? Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need....


  • bangalore, India Stryker Corporation Full time

    Stryker Corporation To apply for this position please CLICK HERE Why customer service at Stryker? Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and...


  • bangalore, India Microsoft Full time

    Overview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and...


  • bangalore, India PNR Software Solutions Full time

    Responsibilities Acknowledge, evaluate, probe and provide first response to all customer queries Investigate on Level one queries and provide resolution to the customer Recreate the issue raised by the customer in the test environment and provide solution to the customer and document the solution Raise engineering Jira ticket where ever necessary Stay...


  • bangalore, India CommScope Full time

    In our 'always on' world, we believe it's essential to have a genuine connection with the work you do. CommScope is looking to add a Sr Technical Support Engineer to join our team. How You'll Help Us Connect the World Senior Technical Support Engineer , working in a fast-paced environment, the Senior Technical Support Engineer (TSE) will...


  • bangalore, India Avaya Full time

    About Avaya Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem...


  • bangalore, India Lenovo Full time

    Description and Requirements Junior Service Desk Engineer (I) Job Responsibilities Understanding of the use of common office applications desktop operation and maintenance, in English by telephone, e-mail, online communication and other work to provide IT technical support and services to users, the content includes not limited to: 1....


  • bangalore, India CommScope Inc. Full time

    In our 'always on' world, we believe it's essential to have a genuine connection with the work you do.   How You'll Help Us Connect the World   Senior Technical Support Engineer , working in a fast-paced environment, the Senior Technical Support Engineer (TSE) will be responsible for providing first level of Technical Support for various technologies...


  • bangalore, India Genetec Full time

    The team: The role of the Technical Support Engineer (India) is to provide quality and professional post-sales services to our customers via email, phone, text chat or on-site support. The Technical Support Engineer is based in Bangalore India and will report to the Customer Experience Team Lead (India). What your day will look like: Technical support: ...


  • bangalore, India Progress Residential® Full time

    Microsoft TeamsOverview:We're in search of a seasoned and customer focused Technical Support Engineer to bolster our team. The ideal candidate will excel in providing technical aid and guidance to our internal users concerning hardware, software, and other computer systems. This role entails troubleshooting issues, executing repairs, and implementing...