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Service Assurance Head

2 months ago

Uncha Samana, India Airtel Business Full time
Function: Customer ExperienceRole:- Assurance Head, DGMPurpose of the Job
- Build a one-to-one relationship with the SAM customers based on an understanding of customers, business environment.
- The role involves going beyond brand building for AES products/ services and adding value to AES business by creating a personal, holistic and integrated service experience for the customer.Key Deliverables
- Implementation the CSM (Client Service Management) Organization & SAM Strategy for the Airtel Enterprise Services with the Customers.
- Implementation of Network Performance Measures & Undertake Periodic Reviews of Customer network Performance
- Identify and Deploy Measures to Improve Service Levels
- Develop & Nurture Relationships with relevant people at Client Organization.
- Identify opportunities to shore up recurring revenue opportunitiesSkills Required
- Customer Focus and Customer first attitude
- Reasonable Commercial, process and Business Awareness
- Perseverance and go getter attitude.
- Collaborative relationships building & working
- Effective Communication and Impact
- Self-Management and Personal Development.Educational Qualifications
- Engineering degree with MBA (Desirable) or Diploma / Engineering degree.Work Experience
- 12 years of technical operations and Customer Facing experience.