MIS Executive

3 days ago

Amritsar, India MINDTEL GLOBAL Full time

Primary Job Title:
MIS Analyst

About The Opportunity
A growing technology & services player in the cloud communications / SaaS-enabled business-process sector, delivering data-driven operations and customer engagement solutions. We power operational decision-making through timely, accurate management information—helping teams scale performance and reduce cost. This on-site role is based in India and reports to the Operations / Finance leadership team.

Role & Responsibilities

  • Produce and maintain daily, weekly and monthly MIS reports and executive dashboards that track operational KPIs, SLA metrics and financial reconciliations.
  • Extract, transform and consolidate data from ERP/CRM/telephony and internal systems using SQL, Excel and reporting tools to ensure single source of truth.
  • Design automated reporting workflows (Excel macros/VBA, Power BI scheduled refreshes or lightweight ETL) to reduce manual effort and improve delivery cadence.
  • Perform variance analysis and root-cause investigations; highlight trends, risks and opportunities with actionable insights for stakeholders.
  • Maintain data quality: run reconciliations, identify discrepancies, correct issues and document data lineage and assumptions.
  • Collaborate cross-functionally with Operations, Finance and Sales to refine KPIs, agree SLAs and deliver ad-hoc analysis for strategic decision-making.

Skills & Qualifications

  • Must-Have

  • Bachelor's degree in Commerce, Statistics, IT, Engineering or related field; 2+ years in MIS/reporting or data-operations roles.

  • Advanced Excel skills (PivotTables, XLOOKUP/VLOOKUP, complex formulas) and experience building macros/VBA to automate tasks.
  • Proficient in SQL for data extraction, joins, aggregations and basic performance tuning.
  • Hands-on experience with dashboarding tools (Power BI or Tableau) or strong Excel dashboard experience.

  • Strong attention to detail, analytical mindset and ability to translate data into clear business recommendations.

  • Preferred

  • Exposure to ERP/CRM/telephony platforms (e.g., SAP, Oracle, Zoho, Genesys) and familiarity with operational metrics for contact centers.

  • Basic Python or scripting experience for data processing, and prior experience implementing simple ETL/automation pipelines.
  • Prior experience working on-site in a fast-paced operations environment and comfortable collaborating with multiple stakeholders.

Benefits & Culture Highlights

  • On-site role with clear career path into Operations Analytics, Finance or Data Engineering streams.
  • Hands-on ownership of critical dashboards that influence business decisions and measurable impact on SLAs and revenue.
  • Collaborative, outcomes-driven culture with regular upskilling and cross-functional exposure.

To apply, bring strong reporting discipline, proven automation skills and a bias for actionable insights. This role is ideal for a detail-oriented MIS professional who enjoys converting raw data into decision-ready intelligence in an on-site Indian operations setting.

Skills: data,operations,reporting,excel,finance,automation

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