Manager- User Experience Design

2 weeks ago

India Worxwide Consulting Full time

About the Role:

We are seeking an experienced and strategic Manager – Experience Design to lead the design and delivery of customer experience solutions for our clients. This role requires a blend of design thinking, user research, digital strategy, and stakeholder management . You will be responsible for translating customer insights into actionable journeys, service blueprints, and experience frameworks that drive measurable business outcomes.

Key Responsibilities:

  1. CX Strategy & Design:
  • Lead the creation of customer journey maps, personas, empathy maps, and service blueprints .
  • Translate business objectives into customer-centric strategies and actionable experience roadmaps .
  • Ensure all CX initiatives are aligned with the client’s brand and digital transformation goals.
  1. Research & Insights:
  • Conduct and oversee user research, customer interviews, surveys, and workshops to uncover pain points and opportunities.
  • Leverage analytics, VOC (Voice of Customer), and market research to prioritize CX initiatives .
  1. Solutioning & Innovation:
  • Drive design thinking workshops with cross-functional teams to ideate, prototype, and validate CX solutions.
  • Collaborate with product, marketing, and technology teams to ensure seamless omni-channel experiences .
  1. Client & Stakeholder Management:
  • Partner with senior client stakeholders to present insights, journey redesigns, and CX recommendations.
  • Act as a trusted advisor on CX trends, best practices, and measurable business impact.
  1. Team Leadership & Delivery:
  • Manage a small team of CX designers and researchers , providing mentorship and quality assurance.
  • Ensure timely and high-quality CX deliverables for all consulting engagements.

Key Skills & Competencies:

  • 9-10 Years of strong experience in Customer Experience, Service Design, or UX Strategy .
  • Expertise in customer journey mapping, service blueprinting, and design thinking methodologies.
  • Hands-on experience with CX tools (e.g., Miro, Figma, Adobe XD, Qualtrics, Medallia).
  • Solid understanding of digital channels, CRM, and omni-channel experiences .
  • Excellent storytelling, communication, and stakeholder management skills.
  • Ability to balance creativity with business impact .
  • Graduates from IIT, NID, and NIFT are appreciated.

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