Team Leader

Job Description – Team Leader (B2C – Bangalore)

Company: Mellow Voyages Pvt Ltd
Brands: Mellow Voyages (B2C Travel Agency) & Regal Trip India (B2B South India DMC)
Location: Bangalore Office
Department: B2C Sales & Operations
Reporting To: Executive Director / Branch Manager

About Us

Mellow Voyages Pvt Ltd is a fast-growing travel company operating with two strong verticals:

• Mellow Voyages (B2C): Specializing in curated domestic & international travel experiences, flight bookings, hotels, cabs, and visa services.
• Regal Trip India (B2B South India DMC): Offering trusted ground-handling services and curated packages for travel agents and operators across India and overseas.

We are looking for a Team Leader – B2C to head our Bangalore office, drive sales performance, and ensure operational excellence.

Key Responsibilities

Sales Leadership & Target Achievement

• Lead and manage a team of sales executives and backend staff at the Bangalore office.
• Drive sales for domestic & international packages, flights, hotels, and visas.
• Achieve monthly revenue and lead conversion targets set by management.
• Develop and implement sales strategies to generate new business and improve performance.

Team Management & Training

• Assign leads to team members and monitor follow-ups using VoyageDesk CRM.
• Mentor and train staff on sales techniques, product knowledge, and customer handling.
• Conduct weekly performance reviews and share reports with management.
• Build a motivated, high-energy sales culture in the office.

Operations & Customer Service

• Ensure smooth coordination between sales and backend teams for bookings.
• Oversee quality control for quotations, itineraries, vouchers, and client communication.
• Handle escalations and provide solutions to maintain high customer satisfaction.
• Coordinate with vendors, airlines, and hotels for competitive pricing and service delivery.

Reporting & Coordination

• Maintain daily, weekly, and monthly sales & revenue reports.
• Share office performance updates with the Executive Director/Corporate Team.
• Support marketing and promotional campaigns for Bangalore market growth.

Key Skills & Competencies

• Proven leadership and team management skills.
• Strong background in B2C travel sales (domestic & international).
• Excellent communication, negotiation, and problem-solving abilities.
• Knowledge of travel destinations, packages, and airline operations.
• Proficiency in MS Office, Google Workspace, and CRM tools.

Qualifications & Experience

• Graduate/Postgraduate in Tourism, Business, or related field.
• 4–7 years of experience in retail travel sales, with at least 1–2 years in a team lead/supervisory role.
• Prior experience in the Bangalore travel market preferred.

Why Join Us?

• Lead the flagship B2C office in Bangalore.
• Attractive salary + incentives + performance bonuses.
• Career growth towards Branch Manager / Regional Head roles.
• Be part of a dynamic travel company with strong expansion plans across India.

Job Types: Full-time, Permanent

Pay: ₹20, ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement

Work Location: In person