Specialist.

1 week ago


noida, India MetLife Full time

Role Value Proposition

Supports MetLife Long Term Care Claims Operation by providing exemplary customer service while managing daily tasks assigned and performing other related duties as required.

Roles & Responsibilities

Provides plan and claim information, assists with submission of claims and makes outbound calls to gather missing information on incomplete claims. Conducts research when needed to resolve customer questions or complaints. Responds to telephone inquiries from insured’s regarding specific claim details. Understands processes within entire department to assist callers with questions and triage information received. Works closely with the Claims Reimbursement and Care Managers to provide a seamless customer experience. Outbound calls and letters to customers and providers to research incomplete claims. Escalate complaints and potential complaints appropriately Contributes ideas that enhance service quality. Performs project work and other related duties as assigned or required

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.



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