Customer Support Specialist

2 weeks ago

Mohali, India ORBIT & SKYLINE Full time

Roles and Responsibilities

  • Respond to customer inquiries via email or other communication channels in a timely and professional manner.
  • Provide accurate information regarding product availability, pricing and assist customers with products to meet their needs.
  • Prepare and send quotations to customers based on their requirements using SAP.
  • Follow up on quotations to convert them into orders.
  • Process customer orders accurately and efficiently in the SAP.
  • Verify order details, including product specifications, quantities, and delivery schedules.
  • Arrange shipping and delivery schedules to ensure timely arrival of products.
  • Provide customers with invoices related to their orders, including tracking information.
  • Monitor shipment status and communicate updates to customers.
  • Resolve any issues related to shipping, delivery, or product quality in collaboration with relevant departments.

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