[Urgent Search] Sr Security Compliance Engineer

Who We Are:

Observe.AI is the leading conversation intelligence platform for boosting contact center performance. Built on the industry’s most accurate AI engine that analyzes 100% of interactions across channels, Observe.AI maximizes agent performance, pinpoints new revenue and coaching opportunities, and up-levels quality assurance and compliance.

Observe.AI’s powerful workflow automation allows contact centers to apply meaningful insights and take action at speed and scale. The result is stronger business outcomes, such as better customer experience, higher revenue, and better retention.

Observe.AI is trusted by hundreds of customers and partners across industries – including Pearson, 23andMe, Accolade, Group 1 Automotive, and Public Storage – and is backed by Softbank Vision Fund 2, Zoom, Menlo Ventures, Scale Ventures, and Nexus Ventures. Observe.AI is headquartered in Redwood City, CA with offices in Bangalore, India. For more information, please visit Opportunity:

We're looking for a hands-on compliance security engineer to play a key role in building Observe.AI’s Information Security Program. As an early member of the Observe.AI Information Security team, you'll play an impactful role in the security program’s priorities and direction. We work across company security challenges while ensuring that business requirements and partnerships with the AI/ML, engineering, DevSecOps, and other teams remain front of mind.

At Observe.AI, you are expected to be hands-on and craft scalable solutions for multiplex problems. Develop and scale the Governance, Risk, and Compliance capabilities. Perform security assessments, prioritize security risks, and develop key security compliance security metrics and KPIs. We as a team implement high-quality data-driven security engineering solutions.

What You Will Do as a Senior Security Compliance Engineer:

- Conduct Compliance Risk Assessments / Compliance Impact Assessments ( CIA) of cloud-based applications against all control domains (NIST or similar)- Analyze project documentation like architecture diagrams and conduct interviews to perform risk and gap assessment- Determine the impact of new projects/changes on the security & compliance posture of the organization.- Conduct compliance assessments for complex systems including AI systems and identify and assess correlated risks- Provide compliance and control requirements to new projects- Provide compliant implementation standards/ best practices to achieve control requirements- Integrate compliance and security into solution designs- Assess risks of security gaps, and develop remediation plans. Perform follow-up activities related to driving remediation efforts.- Support design and implementation of automated tools for compliance. Design self-service-oriented solutions for scaling compliance operations and deriving repeatable audit artifacts.- Provide Audit Support as required. Engage with Engineering teams for readiness assessments, testing, and control review for annual and ongoing compliance audits (like ISO, SOC, PCI, HIPAA). Provide compliance consultation to design effective and complaint processes.- Identify risks, process improvements, and design automated monitoring solutions for control areas like Change Management, Release Management, SDLC, Configuration Management, Logging, Software Supply Chain, Encryption, Monitoring etc. Drive implementation of effective controls.- Assess and provide compliance requirements on data protection techniques and secure data handling practices- Perform Vendor Security Assessments as part of the third party risk management program.- Assist with the development of compliance documentation, policies, and processes in support of requirements and ensure that controls are operating effectively.- Develop a close partnership with engineering to educate and inform them about the priority and importance of compliance requirements.- Ability to identify risk-appropriate control implementation solutions while considering engineering and business priorities with compliance needs.- Work cross-functionally to drive security control implementation for the organization.

Who you are:

- 7+ years of related work experience in Information Security Governance, Risk, and Compliance (GRC) or relevant Compliance roles in the tech industry. Big 4 consulting experience is a plus.- Minimum 3 years prior experience auditing cloud environments (AWS, Azure, and GCP), performing compliance assessments, conducting risk assessments, and/or driving audits like ISO, SOC, PCI DSS, HIPAA- Knowledge of AI Security and Compliance Frameworks- Knowledge of AI-specific Security Threats and Vulnerabilities- Ability to multitask and manage simultaneous projects- Ability to organize, conduct, and drive meetings and outcomes independently. Must be aware of and deliver quality stakeholder engagement experience in a fast-paced, innovative environment- Strong analytical, communication (verbal and written), and project management skills- Ability to learn, understand, and work with new emerging technologies, methodologies, and solutions in the Cloud/IT technology space.- Certification preferred in one or more of the following: CISA, CISSP, CISM, Cloud platforms such as AWS, Azure or GCP- Familiarity with regulatory requirements and standards related to AI and Data security- Ability to guide in implementing security compliance AI measures and machine learning systems

About the Team:

Observe.AI’s Information Security Team is growing fast. We are looking to hire security engineers who can help with the strategic direction and engineering mindset when solving and scaling product security capabilities.

What we offer:

- Excellent medical insurance options and free online doctor consultations.- Yearly privilege and sick leaves are as per the Karnataka S&E Act.- Generous holidays (National and festive) recognition and parental leave policies.- Learning & Development fund to support your continuous learning journey and professional development.- Fun events to build culture across the organization.- Flexible benefit plans for tax exemptions. (For Eg: Meal card, PF, etc)

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Voice AI, we encourage you to apply. For more information, visit welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe.AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

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