Operations Intern

6 days ago


Delhi, India sploot Full time
Job Description: Operations Intern

Location: Gurgaon, India (Hybrid/On-site)

Duration: 3-6 months (Full-time)

Stipend: Competitive

Sploot is seeking a detail-oriented and proactive Operations Intern to streamline and enhance our service delivery operations. This role is essential in ensuring our customers have a seamless experience, from booking to service completion, while maintaining the highest quality standards.

Roles and Responsibilities

1. Onboarding and Retention of Service Providers

- Ensure effective onboarding of service providers in key hubs to meet demand.- Develop strategies to retain service providers and minimize request loss.- Regularly monitor hub performance to address gaps and optimize resource allocation.

2. Fulfillment Rate Optimization

- Increase the fulfillment percentage of scheduled services by identifying and resolving bottlenecks.- Work closely with the operations and support teams to ensure timely communication with customers and service providers.- Track and analyze unfulfilled requests to implement preventative measures.

3. Service Quality and Customer Ratings

- Ensure service providers strictly adhere to established SOPs to maintain consistency and quality.- Conduct regular checks and feedback sessions with service providers to identify improvement areas.- Monitor customer ratings and address negative feedback promptly to enhance satisfaction.

Skills and Qualifications

- Pursuing or completed a degree in Operations, Business Management, or a related field.- Strong problem-solving and organizational skills.- Excellent communication and interpersonal abilities.- Data-driven mindset with proficiency in Excel/Google Sheets; knowledge of analytics tools is a plus.- Passion for operational excellence and delivering exceptional customer experiences.- Interest in the pet care industry is a bonus.

Why Join Us?

- Gain hands-on experience in managing and optimizing operations in a fast-paced startup environment.- Opportunity to work closely with a dynamic team and make a tangible impact.- Be part of redefining pet care services and improving customer experiences.

Apply now to take on an exciting challenge and contribute to Sploot’s mission of delivering exceptional pet care services

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