Solutions Engineer

3 weeks ago

Delhi, India Convin Full time
Position : Solutions Engineer / SDE-2Here’s what you should know about Convin, before you apply :Convin is an AI-powered conversation intelligence platform that transforms customer-facingConversations such as Sales, Support and Collections, into actionable insights–enhancing business outcomes. Convin was founded in 2021 by four IIT-Delhi alumni with one clear vision– to help B2C brands 10X their business output through customer interactions. Enterprises leverage Convin to improve agent performance, enhance customer satisfaction, and elevate their bottom line, making it an indispensable frontline tool.

Who are our clients :We are already helping the leaders across Health-tech, Ed-tech, Fintech, E-commerce, and consumer services like Treebo, SOTC, Thomas Cook, Aakash, MediBuddy, PlanetSpark. But as the list is growing at tremendous pace, we are looking for folks who are excited about taking this to the market with us.Still looking for more information, then check our websiteKey Responsibilities:

Develop and maintain backend services to support client-specific integrations.Serve as the technical point of contact for clients, providing solutions during pre-sales and post-sales phases.Utilize Docker, Kubernetes, and cloud services to deploy and manage client solutions.Document best practices, solution designs, and technical guides for internal and client use.Collaborate with internal teams (Engineering, Product, Sales) to enhance integration workflows.Stay updated with industry trends to provide clients with the latest and most effective solutions.

What We’re Looking For

:

2+ years in a technical role, preferably in Solution Engineering, along with Backend Development.Proficiency in Python with good knowledge of computer fundamentals, including operating systems and networking.Familiarity with APIs (GRPC, REST) and exposure to cloud services (AWS, OCI, etc.).Basic experience with containerization (Docker) and orchestration (Kubernetes).Strong problem-solving abilities and a proactive attitude towards addressing client needs.Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders.Ability to multitask and manage multiple client projects simultaneously.Prior experience in a customer-facing technical role (e.g., pre-sales, solution consulting, technical account management).Familiarity with monitoring and optimization tools for application performance.A keen interest in staying updated with technological advancements and a passion for continuous learning.

What makes this role a perfect opportunity?● Expand your knowledge: You get to buy a course or book worth Rs. 1000 every month (we reimburse it). And, the best part? It doesn’t have to be related to your job It can be a novel, a gratitude journal, or anything that helps you learn something new.● Holiday Allowance: INR 24000 allowance every year for you to travel anywhere.● Learn Fast: Amazing amount of learning that will help you shape your career and pave the path for entry into one of the most lucrative industries in India right now.● The fast-growing startup has no limits on what you can learn and gain in terms of experience

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