Patient Calling Specialist – Malaysia Voice Process
3 weeks ago
About Aaytham ConsultingAaytham Consulting is a multidisciplinary business consulting firm based in Chennai, helping brands and institutions grow, transform, and stay future-ready.Our work spans across Healthcare, Education, Food & Beverage, Hospitality, and Social Impact, where we blend strategic consulting, brand storytelling, and execution excellence to deliver measurable results. From business process optimization to market expansion, and from brand creation to digital growth, we function as an extended strategic partner for our clients.Role OverviewWe are looking for a Patient Calling Specialist – Malaysia Voice Process to join our healthcare operations team.This role involves connecting with patients, scheduling appointments, verifying details, assisting with treatment-related queries, and maintaining accurate patient records ensuring a smooth, empathetic, and efficient patient experience for our South East Asian (Malaysian client).Key ResponsibilitiesHandle patient calls and appointment scheduling for multiple dental clinics across Malaysia.Manage and update patient information and treatment records accurately in CRM systems.Respond to queries related to appointments, treatments, and billing with professionalism and clarity.Conduct follow-ups for appointment confirmations, post-treatment care, and feedback collection.Ensure compliance with data privacy and healthcare confidentiality standards.Support administrative and coordination activities to enhance patient experience.RequirementsBachelor’s degree in any discipline.Prior experience in healthcare, dental, or patient support voice process preferred.Strong communication and interpersonal skills (English & Malay proficiency required)Excellent organizational and coordination abilities.What You’ll GainOpportunity to work with a leading dental care network in Malaysia .Exposure to international healthcare operations and patient engagement processes.Structured remote working environment with clear performance metrics.Hands-on experience with CRM tools, healthcare reporting systems, and patient management workflows .Continuous training and mentorship from experienced healthcare operations professionals.
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Delhi, India Aaytham Consulting (AyC) Full timeAbout Aaytham Consulting Aaytham Consulting is a multidisciplinary business consulting firm based in Chennai, helping brands and institutions grow, transform, and stay future-ready. Our work spans across Healthcare, Education, Food & Beverage, Hospitality, and Social Impact, where we blend strategic consulting, brand storytelling, and execution excellence to...
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Patient Calling and CS Specialist
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New Delhi, India AIG Business Solution Pvt. Ltd Full timeCompany DescriptionAIG Business Solutions Pvt. Ltd. is a cross-border consulting and services firm with expertise in revenue cycle management (RCM), HR consulting, US staffing, IT services, project management, and hospital management. With operations in both the United States and India, AIG partners with businesses to design scalable systems, build...
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Patient Calling and CS Specialist
2 weeks ago
New Delhi, India AIG Business Solution Pvt. Ltd Full timeCompany DescriptionAIG Business Solutions Pvt. Ltd. is a cross-border consulting and services firm with expertise in revenue cycle management (RCM), HR consulting, US staffing, IT services, project management, and hospital management. With operations in both the United States and India, AIG partners with businesses to design scalable systems, build...
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