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Reservation Associate

4 months ago

bangalore, India AccorHotel Full time
Job Description
  • Plan the room reservations.
  • Ensure proper selling techniques and strategies are utilized to maximize room revenues.
  • Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and efficiency.
  • Any matter which may affect the interests of the hotel should be brought to the attention of the Management.
  • Plan & prepare forecasts on a timely basis for review.
  • Plan & prepare monthly reports, forecasts and other relevant reports.
  • Ensure that the various monthly statistical reports are generated and assist in the development of occupancy forecasts for the annual budget.
  • Provide effective support to the team to enable them to provide effective and efficient services.
  • Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
  • Ensure that the team has been trained for all safety provisions.
  • Identify optimal, cost effective use of the resources and educate the team on the same.
  • Maintain and update corporate database, entering guest bookings to ensure guest information / records are kept up to date and accurate for future events.
  • Assist in the development of occupancy forecasts for the annual budget.
  • Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.
  •  Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability
  •  Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies.
  •   Ensure calculative overbooking.
  • Give discounts and corporate rates, as per the company’s policy.
  • Supervise and delegate work to reservation associate
  • Ensure that all reservations are recorded as per standard procedures.
  • Handle additional responsibilities as and when delegated by the Management.

Additional Information

 

  • Good communication and customer contact skills
  • Service oriented with an eye for details
  • Ability to work well in stressful & high-pressure situations
  • A team player & builder
  • A motivator & self-starter
  • Well-presented and professionally groomed at all times