NICE CXone
2 weeks ago
NICE - CXonePrimary Location: Noida / Chennai / Bengaluru / Hyderabad / PuneExperience: 14+ yearsPosition Overview (Job Summary):The NICE CXone Developer will be responsible for designing, developing, and maintaining contact center solutions using NICE CXone. This includes scripting IVR flows, integrating third-party systems, optimizing omnichannel routing, and ensuring performance and compliance. The role requires strong technical expertise, problem-solving skills, and the ability to collaborate with cross-functional teams.Primary Skills:- NICE CXone Studio scripting and IVR call flows- NICE CXone APIs and SDKs- ACD, IVR, WFM, QM, Analytics, Reporting modules- Omnichannel configurations (voice, email, chat, SMS, social)- API-based integrations (REST/SOAP, web services)- Cloud architecture (AWS/Azure/GCP)- JavaScript, Python, .NET (preferred)- CRM integrations (Salesforce, ServiceNow, MS Dynamics)Secondary Skills:- Real-time dashboards and custom reporting- Contact center performance monitoring and optimization- Security and regulatory compliance- AI-driven CX solutions and RPA tools- Workforce Engagement Management (WEM), Quality Management (QM), Speech AnalyticsExperience:- Proven experience as a NICE CXone Developer or similar role- Experience in cloud-based contact center platforms- Experience in developing and supporting omnichannel routing- Familiarity with CRM and third-party integrationsRole and Responsibilities:A. Key Responsibilities- Design, develop, and configure NICE CXone routing scripts and IVR flows- Build and maintain integrations with third-party applications- Develop agent desktop workflows and optimize omnichannel routing- Create and maintain API-based integrations- Monitor and troubleshoot contact center performance- Collaborate with stakeholders to gather requirements and deliver solutions- Develop and maintain dashboards and reports- Ensure compliance with security and regulatory standards- Provide technical support, testing, and documentationB. Additional Responsibilities- Stay updated with NICE CXone product enhancements- Contribute to continuous improvement initiatives- Support training and knowledge sharing across teamsEducational Qualification:Not explicitly mentioned (typically a Bachelor's degree in Computer Science, IT, or related field is expected)Certifications (Preferred):- NICE CXone Mpower Certifications (WFM, QM, Interaction Analytics, CXone Bots, etc.)- NICE InContact CIP Core / Core Plus- ACD/IVR Implementation Certification- Feedback Management Implementation Certification- NICE CXone Agent for Salesforce Implementation- NICE CXone Enlighten AutoSummary Implementation
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NICE CXone
3 weeks ago
Noida, India HCLTech Full timeNICE - CXone Primary Location: Noida / Chennai / Bengaluru / Hyderabad / Pune Experience: 14+ years Position Overview (Job Summary): The NICE CXone Developer will be responsible for designing, developing, and maintaining contact center solutions using NICE CXone. This includes scripting IVR flows, integrating third-party systems, optimizing omnichannel...
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NICE CXone
3 weeks ago
Noida, India HCLTech Full timeNICE - CXone Primary Location: Noida / Chennai / Bengaluru / Hyderabad / Pune Experience: 14+ years Position Overview (Job Summary): The NICE CXone Developer will be responsible for designing, developing, and maintaining contact center solutions using NICE CXone. This includes scripting IVR flows, integrating third-party systems, optimizing omnichannel...
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NICE CXone
3 weeks ago
Noida, India HCLTech Full timeNICE - CXone Primary Location: Noida / Chennai / Bengaluru / Hyderabad / Pune Experience: 14+ years Position Overview (Job Summary): The NICE CXone Developer will be responsible for designing, developing, and maintaining contact center solutions using NICE CXone. This includes scripting IVR flows, integrating third-party systems, optimizing omnichannel...
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NICE CXone
2 weeks ago
Noida, India HCLTech Full timeNICE - CXone Primary Location: Noida / Chennai / Bengaluru / Hyderabad / Pune Experience: 14+ years Position Overview (Job Summary): The NICE CXone Developer will be responsible for designing, developing, and maintaining contact center solutions using NICE CXone. This includes scripting IVR flows, integrating third-party systems, optimizing omnichannel...
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NICE CXone
3 weeks ago
Noida, India HCLTech Full timeNICE - CXonePrimary Location: Noida / Chennai / Bengaluru / Hyderabad / PuneExperience: 14+ yearsPosition Overview (Job Summary):The NICE CXone Developer will be responsible for designing, developing, and maintaining contact center solutions using NICE CXone. This includes scripting IVR flows, integrating third-party systems, optimizing omnichannel routing,...
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NICE CXone
3 weeks ago
Noida, India HCLTech Full timeNICE - CXonePrimary Location: Noida / Chennai / Bengaluru / Hyderabad / PuneExperience: 14+ yearsPosition Overview (Job Summary):The NICE CXone Developer will be responsible for designing, developing, and maintaining contact center solutions using NICE CXone. This includes scripting IVR flows, integrating third-party systems, optimizing omnichannel routing,...
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Nice cxone
5 days ago
Noida, India HCLTech Full timeNICE - CXonePrimary Location: Noida / Chennai / Bengaluru / Hyderabad / PuneExperience: 14+ yearsPosition Overview (Job Summary):The NICE CXone Developer will be responsible for designing, developing, and maintaining contact center solutions using NICE CXone. This includes scripting IVR flows, integrating third-party systems, optimizing omnichannel routing,...
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Nice cxone
5 days ago
Noida, India HCLTech Full timeNICE - CXonePrimary Location: Noida / Chennai / Bengaluru / Hyderabad / PuneExperience: 14+ yearsPosition Overview (Job Summary):The NICE CXone Developer will be responsible for designing, developing, and maintaining contact center solutions using NICE CXone. This includes scripting IVR flows, integrating third-party systems, optimizing omnichannel routing,...
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NICE CXone
3 weeks ago
Noida, Uttar Pradesh, India, Ghaziabad HCLTech Full timeNICE - CXonePrimary Location: Noida / Chennai / Bengaluru / Hyderabad / PuneExperience: 14+ yearsPosition Overview (Job Summary):The NICE CXone Developer will be responsible for designing, developing, and maintaining contact center solutions using NICE CXone. This includes scripting IVR flows, integrating third-party systems, optimizing omnichannel routing,...
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Noida, India HCLTech Full timeRole: Presales Solution Architect - Contact Center Technology Location: Noida Job Description: A seasoned professional who understands the full life-cycle of a pre-sales engagement including solution design, OEM tech partners’ engagement, customer presentations, bid management involving multiple players and having Contact Center as a Service (CCaaS)...
