Assistant Resort Manager

2 weeks ago

india Keekoo Full time
Job Description

Job Title: Assistant Resort Manager - Food & Beverage, Front Office, Housekeeeping

 

Location: Keekoo Hospitality, Kanatal, Uttarakhand

 

About Us:

At Keekoo Hospitality, we strive to provide unforgettable experiences for our guests. Nestled in scenic surroundings, our resort offers unparalleled service and amenities. We believe in creating a harmonious environment where both guests and staff feel valued and cared for. Join us in our journey of hospitality excellence.

 

Key Responsibilities :

 

1. Hassle-free Check-in & Check-out:

   - Streamline check-in and check-out processes to minimize guest wait times.

   - Coordinate with front office staff to ensure efficient handling of guest arrivals and departures.

 

2. Room Readiness & Upsell/Cross-sell:

   - Work closely with housekeeping and maintenance teams to ensure rooms are prepared on time and to the highest standards.

   - Implement strategies to upsell and cross-sell resort amenities and services to enhance guest experience and revenue.

 

3. Employee Experience:

   - Conduct timely training sessions for food & beverage, front office, housekeeping, and restaurant staff to ensure they are equipped with necessary skills and knowledge.

   - Regularly review employee performance and provide constructive feedback to support their growth and development.

 

4. Vendor Experience:

   - Identify suitable vendors for food, beverages, housekeeping supplies, and other essentials required for resort operations.

   - Negotiate with vendors to secure the best rates and quality of products, ensuring cost-effectiveness without compromising on standards.

 

5. Property Experience:

   - Manage credit systems and payment schedules with vendors and suppliers to maintain smooth operations.

   - Oversee cleanliness and maintenance of guest rooms, property areas, and restaurant facilities, adhering to hygiene and safety standards.

 

6. Food & Beverage Operations (Including Restaurant and Room Service):

   - Supervise food & beverage staff to ensure efficient service delivery and exceptional dining experiences for guests in the restaurant and through room service.

   - Collaborate with the culinary team to maintain high-quality food standards and develop seasonal menus.

   - Monitor inventory levels and order supplies to meet demand while minimizing waste.

   - Ensure compliance with health and safety regulations in food preparation and service areas.

 

7. Guest Feedback:

   - Implement systems to collect guest feedback and reviews, ensuring timely responses and appropriate action plans.

   - Analyze guest feedback data to identify areas for improvement and implement strategies to enhance guest satisfaction.

 

8. Housekeeping Responsibilities:

 

- Supervise housekeeping staff to ensure cleanliness standards are met or exceeded throughout the resort, including guest rooms, public areas, and back-of-house spaces.

- Implement efficient cleaning procedures and schedules to maintain a pristine environment for guests.

- Coordinate with maintenance teams to address any issues related to room cleanliness or functionality promptly.

- Monitor inventory of cleaning supplies and equipment, ensuring adequate levels for daily operations.

- Conduct regular inspections to ensure compliance with cleanliness and safety standards.


Requirements

Requirements:

- Bachelor's degree in Hospitality Management or related field preferred.

- 2-4 years of experience in Hotel Industry

- Excellent communication and interpersonal skills.

- Strong leadership abilities with a customer-centric approach.

- Ability to multitask, prioritize, and problem-solve in a fast-paced environment.

- Proficiency in relevant software applications such as property management systems and Microsoft Office suite.


Benefits

Benefits:

- Competitive salary commensurate with experience.

- Opportunities for career advancement and professional development.

- Performance incentives.

-  Free Food & Accommodation


Requirements
Requirements: - Bachelor's degree in Hospitality Management or related field preferred. - 2-4 years of experience in Hotel Industry - Excellent communication and interpersonal skills. - Strong leadership abilities with a customer-centric approach. - Ability to multitask, prioritize, and problem-solve in a fast-paced environment. - Proficiency in relevant software applications such as property management systems and Microsoft Office suite.

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