International Voice Process

2 weeks ago

Pune, Maharashtra, India TechDoQuest Full time

Responsibilities and Duties

 Provide customer support via phone calls for international customers, in English languages.

 Manage customer expectations & ensure customer satisfaction.

 Document customer interactions for review and follow-up.

 Utilize computing and technical expertise to respond to customer inquiries.

 Regularly review customer feedback and take measures to improve customer service.

 Inform customers on the steps to follow to exploit services of the company.

Job Brief

 Handle customer's problems, enquires, and complaints in a professional and timely manner.

 Provide support to customers in multiple languages via calls.

 Recognize and refer potential complaints that require support from supervisors.

 Ensure that customer queries are addressed in a timely and accurate manner.

 Regularly update customer database with accurate information.

Requirements and Skills

 Strong ability to communicate in English languages.

 Excellent problem-solving and customer service skills.

 Good working knowledge of computers and telephone systems.

 Patience with customers and ability to handle tough situations.

 Ability to work in any rotational shifts.

 Only Immediate joiners preferred.

Qualification

 UG & Graduate (HSC / B.com/B.A/B.Sc/BBA)

 No Technical Graduates (Diploma/BE/B.Tech/BCA)

 Candidates pursuing any type of course are not eligible.

Experience

 Freshers & experienced both are eligible.

 0 to 4 years of experience into International BPO Voice Process.

 Should have good knowledge & understanding of Customer Service & Call handling antiques.

 Excellent Communication required (B2 level)

Shift & Transport

 5 Days working with two rotational week off.

 9.5 Hours shift (including 1 hr break).

 Work From Office role.

 Both side cab service would be provided based on transport grid.

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