Support Specialist, Wealth Mgmt PSS
2 months ago
RESPONSIBILITIES
Strategy
To be accountable to execute the strategy devised for the business unitBusiness
Fully accountable in incident, problem, change and risk management which relates to the production application/system.Processes
Create, Review and update Production Support documentation. Update of contingency (DR/BCP) documentation and processesPeople & Talent
Participate in cross-training and knowledge transfer activities within support teamsRisk Management
Responsible to proactively identify the risks in the application and manage the mitigation actions. Responsible for managing, tracking and timely closure of risks and other compliance related issues in Riskwise (Information Security risks) & M7 (Operational Risks).Governance
Provide inputs to management for monthly dashboard that provide information on incident and problem trends along with SIP and RCA Action Items.Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead to achieve the outcomes set out in the Bank’s Conduct Principles Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.Key Stakeholders
SRE PO Hive PO SRE Lead Business Stakeholders CIO counterpartsOther Responsibilities
Embed Here for good and Group’s brand and values, Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)Our Ideal Candidate
AWS Certification SRE Certification ITIL Certification (Good to have)Role Specific Technical Competencies
AWS Oracle Linux Kubernetes API Java-
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