Support Specialist, Wealth Mgmt PSS

2 months ago


bangalore, India Standard Chartered Bank Full time

RESPONSIBILITIES

Strategy

To be accountable to execute the strategy devised for the business unit

Business

Fully accountable in incident, problem, change and risk management which relates to the production application/system. 

Processes

Create, Review and update Production Support documentation. Update of contingency (DR/BCP) documentation and processes 

People & Talent 

Participate in cross-training and knowledge transfer activities within support teams 

Risk Management

Responsible to proactively identify the risks in the application and manage the mitigation actions. Responsible for managing, tracking and timely closure of risks and other compliance related issues in Riskwise (Information Security risks) & M7 (Operational Risks). 

Governance 

Provide inputs to management for monthly dashboard that provide information on incident and problem trends along with SIP and RCA Action Items. 

Regulatory & Business Conduct 

Display exemplary conduct and live by the Group’s Values and Code of Conduct.  Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead to achieve the outcomes set out in the Bank’s Conduct Principles Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

SRE PO Hive PO SRE Lead Business Stakeholders CIO counterparts

Other Responsibilities

Embed Here for good and Group’s brand and values, Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Our Ideal Candidate

AWS Certification SRE Certification ITIL Certification (Good to have)

Role Specific Technical Competencies

AWS Oracle Linux Kubernetes API Java

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