API Data Specialist
4 weeks ago
The primary focus of this position is to assist with data reviewing, identifying data trends, troubleshooting technical and non-technical issues within the suppliers and clients from the Client Connect portfolio.
This role will learn the QuickSight and Edge platforms and work closely with the Client Connect Technical/Product Team to address issues and drive top-level data reporting and action recommendations.
This role suits a self-starting professional who enjoys fostering relationships in a team setting, while embracing independent responsibility over their work.
The position requires an individual with a keen eye and passion for data analysis and managing relationships.
Primary Responsibilities- Reporting
- Learn QuickSight and Edge for data pulling and analysis as needed
- Analysis & reporting internally to the Client Connect Team
- Identifying trends and actions
- Data Validation and Troubleshooting by monitoring API connections
- Key areas to look for examples:
- High terminations
- Off targeting
- Successful revenue generation
- Key areas to look for examples:
- Data Mapping as needed
- Oversee and manage question data library
- Work with Project Managers, adding new questions, translations, new markets, etc.
- Daily performance reporting as needed
- Update weekly client performance report noting key changes over the previous week
- Continually monitor supplier progress, new suppliers' activity, proactively identifying and troubleshooting issues
- Monitor before and after supplier/client survey parameter changes in Edge
- Closely communicate with the Client Connect Technical Team to address reports, gaps, and other findings that require help
- Build a database inclusive of reports, records, changes, etc. to easily identify impact of actions
- A successful candidate is preferred to possess a bachelor's degree in marketing, advertising, computer science, information technology, data science, or a similar field, or equivalent practical experience
- Experience in market research a bonus
- Demonstrated strong analytical/problem-solving and organizational skills
- Demonstrated ability to multi-task while working independently in a fast-paced environment
- Must be detail-oriented, flexible, and resourceful
- Must adhere to the highest level of customer satisfaction standards in the industry
- Must be able to communicate effectively both verbally and in writing
- Must be able to thrive in a start-up and entrepreneurial environment
- Self-starter
- Positive can-do attitude
- Adept at using technological resources including Excel and an aptitude to use web-based survey tools
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