Manager Continuous Improvement

1 week ago

Mumbai, Maharashtra, India Capita Full time

Department: Finance Shared Services

About the Role:

This role drives continuous improvement and digital transformation within the Finance Shared Services organization. A highly motivated individual with a passion for process optimization, automation, and technology will be successful.

Key Responsibilities:

  • Lead and execute continuous improvement projects by identifying, assessing, and prioritizing opportunities within Finance Shared Services.
  • Conduct thorough process mapping, root cause analysis, and gap analysis to develop and implement process improvement plans using Lean, Six Sigma, and Agile methodologies.
  • Drive digital transformation initiatives by researching and evaluating emerging technologies such as RPA, AI, machine learning, and cloud computing.
  • Develop strategies for adopting new technologies to automate tasks, improve data accuracy, and enhance overall efficiency.
  • Collaborate with IT and other stakeholders to ensure successful implementation and integration of new technologies.
  • Data analysis and reporting:
  • Collect, analyze, and interpret data to identify trends, measure performance, and track the impact of improvement initiatives.
  • Prepare regular reports on project progress, key performance indicators, and return on investment (ROI).
  • Develop and maintain dashboards to provide real-time insights into operational performance.
  • Change management:
  • Develop effective change management strategies to ensure smooth adoption of new processes and technologies.
  • Communicate effectively with stakeholders at all levels, addressing concerns and building consensus.
  • Provide training and support to employees on new processes and technologies.
  • Stakeholder management:
  • Build strong relationships with key stakeholders across the organization, including business leaders, IT teams, and operational teams.
  • Collaborate effectively with cross-functional teams to achieve shared goals.

Qualifications & Experience:

  • Bachelor's degree in Finance, Accounting, Business Administration / CA / ICWA.
  • 3-5 years of experience in process improvement, project management, or a related field.
  • Experience working in a shared services environment is required.
  • Implementing and managing continuous improvement methodologies such as Lean, Six Sigma is preferred.
  • Strong analytical and problem-solving skills with the ability to identify root causes and develop effective solutions.
  • Experience with data analysis and reporting tools such as Excel, SQL, Tableau is an advantage.
  • Knowledge of emerging technologies such as RPA, AI, machine learning, and cloud computing is beneficial.
  • Excellent communication, interpersonal, and presentation skills are essential.
  • Strong project management and organizational skills with the ability to manage multiple projects simultaneously.
  • Ability to work independently and as part of a team.

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