Senior IT Support Engineer

4 weeks ago

india CloudifyOps Pvt .Ltd Full time
Job Description

CloudifyOps is a Cloud-DNA technology firm enabling businesses to maximize profitability, become more agile and innovative through our comprehensive portfolio of Cloud transformation, DevOps consulting and Managed IT Services. We are driven by passion to deliver extraordinary value for our customers. We assure to deliver reduced TCO, greater IT-business alignment and higher SLA.


Working at CloudifyOps is a rewarding experience. Great people, a work environment that thrives on creativity, and the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us.
CloudifyOps is seeking a talented Senior IT Support Engineer to join our dynamic IT team. The ideal candidate will be responsible for implementing and managing organizational infrastructure to support our growing business needs. If you are passionate about IT & cloud technologies and have a strong background in system administration, we want to hear from you

Job Summary:

  • Expert technical support for Microsoft and Google Workspace (formerly G Suite) applications and operating systems.

  • Engage vendors to address the issues collaboratively, implement desired features, and replace deficient hardware.

  • Respond to and resolve alerts and tickets generated from the monitoring system and/or customer requests in a timely fashion. 

  • Experience with Command Line Interfaces to manage computer equipment 

  • Maintain accurate time and records in all service tickets as performed. 

  • Maintain system configuration information within the ticketing system and ensure it is attached to relevant tickets. 

  • Communicate with customers as needed regarding ticket progress, changes or agreed outages.

  • Escalate service requests that require engineer level support in a timely fashion to prevent breach of SLA. 

  • Work with all team members to implement and improve Company best practices.

  • Ensure the effectiveness of third-party tools for data backup, continuously monitor server environments to verify smooth backup operations, and maintain optimal backup progress.

  • Report to management on potential problems with customer’s computers, configurations and/or environment.

  • Ensure weekly reports detailing the project's status and progress are presented consistently, providing clear data, statistics, and information for effective communication and decision-making.

  • Establish a proactive system maintenance program that benefits both customers and internal organization.

  • Prioritize developing disaster recovery plans for our customers' applications and data.


Requirements


  • 4 years to 6 years of Work experience as a Desktop Support Engineer, Technical Support Engineer or similar role 

  • Overall administration and management of the Microsoft 365 & Entra environment

  • Knowledge and hands-on experiences to configure and install various network devices, services and related applications (e.g., routers, switches, firewalls, load balancers, VPN, QoS) 

  • Hands-on experience with monitoring, network diagnostic and network analytics tools

  • Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations

  • Provide Level-2/3 support and troubleshooting to resolve technical issues, demonstrating excellent problem-solving skills with the ability to quickly identify and resolve problems.

  • Excellent analytical and problem-solving skills.

  • Excellent communication skills are required for efficient collaboration and user assistance

  • Solid understanding of networking protocols (e.g.,TCP/IP, SMTP, UDP,DHCP, DNS, IPSEC, HSRP, BGP, OSPF, 802.11, QoS, OSI model )

  • Strong knowledge of Linux / Windows /MAC operating systems (Ubuntu, CentOS,Red Hat,Windows Servers ,Windows 10 / 11,Monterey, Ventura, Sonoma )

  • Experience with virtualization & Cloud technologies, such as VMware , KVM, Hypervisor, Azure(This skillset is Must and highly preferred & Strong L1), AWS Candidates with this skill set will be given additional priority

  • Knowledge of storage technologies, such as RAID, SAN, and NAS.

  • Understanding of security best practices and experience in implementing security measures on systems.

  • Ability to work independently in a team-oriented environment and collaborate with cross-functional teams to provide solutions based on the requirements 

  • Strong communication skills to effectively communicate technical concepts and solutions to technical and non-technical stakeholders. 

  • Knowledge on anti-virus programs

  • Relevant certifications (for example, Cisco Certified Network Associate (CCNA), CompTIA Network+, AWS Practitioner, Azure Fundamentals ).

  • Proficient in Linux command-line interface (CLI) and shell scripting.


Good to have:

  • 4 to 6 years of relevant experience as a network engineer including phone, remote support, and hands on Excellent verbal and written communication skills 

  • Strong working knowledge of Microsoft Entra, Azure, Network & Network peripherals   

  • Excellent Customer Service Skills 

  • Advanced troubleshooting skills 

  • Experience installing/configuring routers, switches, VPNs, firewalls (Cisco, Sophos, Palo Alto)



Equal opportunity employer 

CloudifyOps is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category. 


Requirements
What we are looking for: 7 + years of hands-on experience as a DevOps & Cloud A person who has experience in assisting/helping to architect, design and develop Cloud & DevOps practices on one or more cloud platform (AWS, Azure, GCP) Must be an expert in implementing CI & CD pipeline with various DevOps tool sets. Should be able to evaluate, implement, and streamline the DevOps practices for the clients thereby speeding up the software development and deployment process Hands-on experience with CI & CD tools(like Jenkins, SonarQube, Artifactory/ Nexus), Source Control (like Git- Bit bucket, Github, Git lab/SVN etc.) Experience in creating continuous delivery practices by using Terraform/ARM Templates/Cloud Formation. Must possess excellent knowledge of infrastructure configuration & automation tools (like Ansible) in both development and production environments Should possess the experience in designing & building applications using container & serverless technologies. Kubernetes expertise is a must have and knowledge on Service Mesh, Tracing, Helm Charts etc would be an added advantage. Must have strong expertise in operating Linux environments and scripting languages like Shell. Good presentation and communications skills. Be willing to be challenged and learn new skills. Finally, and most importantly to lead and grow your team by example. We are an equal opportunity employer and value diversity at our company. We do not discriminate on basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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