Only 24h Left: Product Support Manager

1 month ago

Pune, India Avalara Full time
About the Company:

We’re Avalara. We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year. Last year, we became a billion-dollar business, and our tribe expanded by a cool thousand people - there’s nearly 5,000 of us now. Our growth is real, and we’re not slowing down - not until we’ve achieved our mission - to be part of every transaction in the world.

We’re bright, innovative and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We’ve been different from day one. Join us, and your career will be too.

Note: Willingness to work in night shifts from office.

About the Role:

Responsibilities:

- The Senior Manager, Technical Support is responsible for leading and managing a team of technical support professionals to ensure the delivery of high-quality technical assistance to customers.- This role involves overseeing the day-to-day operations of the technical support department, implementing efficient support processes, and collaborating with cross-functional teams to enhance customer satisfaction.- The Senior Manager, Technical Support will also play a key role in developing and implementing strategies to improve support services and optimize customer experience.

Qualifications:

- Bachelor's degree in a relevant technical field (e.g., Computer Science, Information Technology) is preferred.- Willingness to work in night shifts from office.- Strong technical aptitude and expertise in troubleshooting software and hardware issues.- Exceptional leadership and team management skills, with the ability to motivate and inspire a technical support team.- Excellent communication and interpersonal skills, both written and verbal.- Analytical mindset with the ability to analyze complex technical problems and develop effective solutions.- Experience with customer relationship management (CRM) software and support ticketing systems.- Ability to work collaboratively in a fast-paced, team-oriented environment.

Required Skills:

- Ability to work in rotational night shifts.- Work from office 5 days a week.

Preferred Skills:

- Excellent knowledge of CRM tools like Salesforce, Service now etc.- Experience in managing different support channels like portal, chat, phone & Email.- Presentable experience in support process engineering and improvement.

We’re An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

  • Principal Technologist

    7 months ago

    Pune, Maharashtra, India Left Right Mind Full time

    **Position Summary**: We are looking for a Principal Software Engineer to join us in helping our clients benefit from our expertise in customer experience, enterprise solutions & product development. As a technologist at Left Right Mind, you will do the following activities - Drive technical projects and take pride in building systems that are usable,...

  • Quality Assurance Associate

    3 days ago

    Pune, India Left Right Mind Full time

    **About**: Left Right Mind was conceived from the realization that we as humans embody the intersection of logic & intuition. This intersection creates infinite possibilities which can, in turn, create chaos. Our sense of purpose and joy comes from distilling clarity from this chaos - much the same way our left and right brains collaboratively bring the...

  • Solution Architect

    7 months ago

    Pune, Maharashtra, India Left Right Mind Full time

    We are looking for a Software Solution Architect to join us in helping our clients benefit from our expertise in customer experience, enterprise solutions & product development. As a technologist at Left Right Mind, you will do the following activities - Drive technical projects and take pride in building systems that are usable, functional & scalable. -...

  • Quality Assurance Associate

    7 months ago

    Pune, Maharashtra, India Left Right Mind Full time

    We are looking for a Quality Assurance (QA) associate - Automation to develop and execute automated test solutions to ensure product quality. QA Associate responsibilities include designing and implementing tests, debugging and defining corrective actions. You will be looking after creating detailed, comprehensive and well-structured test plans and test...

  • Graphic Designer

    4 months ago

    Pune, Maharashtra, India Left Right Mind Full time

    *** Left Right Mind is looking for an enthusiastic designer for digital mediums and our marketing requirements. The Graphic Designer position comes with the responsibility to create simple, powerful and aesthetic compositions for our clients. The designer role is an all-encompassing one and includes a wide range of digital initiatives. In addition to...

  • Ui/ux Designer

    7 months ago

    Pune, Maharashtra, India Left Right Mind Full time

    Left Right Mind is looking for a passionate UX talent for digital mediums such as mobile, web, watch & smart TV. At Left Right Mind, we take on projects that lie at the intersection of design & technology with the goal of creating simple, intuitive & empowering solutions for our clients. Our ‘design-led engineering’ process is critical to our success and...

  • Quality Assurance Associate

    1 day ago

    Pune, India Left Right Mind Full time

    **About**: Left Right Mind was conceived from the realization that we as humans embody the intersection of logic & intuition. This intersection creates infinite possibilities which can, in turn, create chaos. Our sense of purpose and joy comes from distilling clarity from this chaos - much the same way our left and right brains collaboratively bring the...

  • Senior Product Strategist

    6 days ago

    Pune, Maharashtra, India SteepGraph Full time

    About the RoleWe are seeking a seasoned Senior Product Manager to lead our PLM (Product Lifecycle Management) initiatives with expertise in the ARAS platform. This is an exceptional opportunity for a strategic thinker and technical expert to manage diverse responsibilities, drive project delivery, and foster customer satisfaction.Key Responsibilities:Ensure...

  • [Only 24h Left] Recruiter

    1 month ago

    Pune, India Tru Performance Inc Full time

    {Please Read JD Before Applying Only Non IT recruiters can apply}Job Title: Non-IT Recruiter | Immediate JoinerExperience: 2–3 YearsLocation: (Kharadi, Pune) (On-site Only)About Tru Performance: Tru Performance is a technology-driven agency partnering with global companies to deliver innovative solutions across SEO, PPC, design, development, HR, business...

  • (Only 24h Left) Java Support Engineer

    1 week ago

    Pune, India Lorven Technologies Inc. Full time

    Senior Support Role:- Experience:5-7 yrs experience- Must Have Skills :Java,Microservices,Kafka,NoSQL(MongoDB)/SQL Knowledge.- Experience working in production support ecosystem. Must have supported applications involving the above skills.- Tools like Dynatrace for monitoring.- Willing to work in Shifts.Interested candidates please share your updated CV to

  • ▷ [Only 24h Left] SRE (Applications Support +Cloud)

    5 days ago

    Pune, India Fulcrum Digital Inc Full time

    7+ years of expereinceThe Role- Provide L2 support to production systems like application, database, middleware components, infrastructure and network components- Manage productions incidents end-to-end within defined SLAs with focus on resolution rather than who caused it.- Interact with various stake holders such as Release managers, program leads, service...

  • BIW Product Design

    7 days ago

    Pune, India Tata Technologies Full time

    Role: BIW Product DesignRequired Experience: 5 - 10 yearsIndustry Type: Automobile FunctionalArea: BIW structure component Design & DevelopmentJob description:Roles and Responsibilities:- The Design Engineer is responsible for design of new or existing products, in line with planning, process, legal and quality targets.- He/she should be able to create...

  • ▷ [Only 24h Left] Technical Manager

    1 month ago

    Pune, India Lemma Full time

    Role: Technical ManagerRelevant Experience: 15-20 yearsJob Location: PuneQualifications: ME/BE Computer/IT Engineering, MCS/MCAAbout usLemma Technologies is a software start-up company based in Baner Pune. We are unleashing the power of programmatic AdTech to the DOOH ( Digital out of home ) world. Our Mission is to Transform Digital Out Of Home media to...

  • MEP Manager

    2 months ago

    Pune, India Gera Developments Full time

    Over 50 years, 62 projects & approx. 9 million sq. ft. under development, we have won the trust of 10000+ customers. We not only create premium residential and commercial projects but deliver novel experiences anchored in our values of trust, quality, customer first and innovation. Driven by our philosophy of ‘Let’s Outdo’ we strive for excellence and...

  • Mainframe Support Specialist with COBOL Expertise

    6 days ago

    Pune, Maharashtra, India Tata Consultancy Services Full time

    Welcome to Tata Consultancy Services, a global leader in IT services and consulting.We are seeking an experienced Mainframe Support Specialist to join our team. This role offers a competitive salary of ₹1,200,000 - ₹1,800,000 per annum, depending on experience.The successful candidate will provide Level-2 support for Banking domain based in Mumbai,...

  • MERN (Only 24h Left)

    2 months ago

    Pune, India LTIMindtree Full time

    We are hiring Full Stack Engineer!!Experience: 5 Yrs to 8 YrsLocation: Mumbai/Pune/Chennai/Bangalore (Pl apply only if interested in stated locations)Immediate - 30 days joiners Preferred.If interested please share your updated profile to JD/Skills:• Mandatory Skillset: Full stack (React js, Node js, Relational DB)• 5-8 years of hands-on experience•...

  • Technical Product Manager

    3 days ago

    Pune, Maharashtra, India HCLTech Full time

    About UsHCLTech is a global technology company that helps enterprises reimagine their businesses for the digital age.Job OverviewEstimated Salary: ₹80,00,000 - ₹1,20,00,000 per annum.We are seeking a skilled Technical Product Manager to lead our Windchill solutions team.Key ResponsibilitiesThe ideal candidate will have:A minimum of 10 years of experience...

  • [Only 24h Left] Student Application Support

    3 weeks ago

    Pune, India Globestar Edutech Pvt. Ltd - TNI Career Counselling | Globestar Consulting Services Full time

    Location: Pune & Mumbai (On-site)Company: Globestar Consulting ServicesType: Full-timeAbout UsGlobestar Edutech is a global education services company that empowers individuals and institutions through innovative education solutions, international collaborations, and strategic interventions. Our mission is to transform education by offering academic audits,...

  • [Only 24h Left] International Customer Service

    1 week ago

    Pune, India TURNAHEAD HR CONSULTANTS Pvt Ltd Full time

    AUDIT SUPPORT ASSISTANT for A US HEALTHCARE COMPANY.Candidate must have EXCELLENT ENGLISH COMMUNICATION.EXPERIENCE REQUIRED : 0-4 years ONLY.- Handle calls and provide appropriate information to providers enquiring about their claim audit or appeals status- Respond to emails from provider requesting claim audit or appeal status- Identify and coordinate the...

  • ▷ (Only 24h Left) Senior Counsellor

    3 weeks ago

    Pune, India Kampus Group Full time

    Company: Kampus GroupLocation: Pune, IndiaPosition: Senior CounsellorExperience: Minimum of 2 to 3 yearsAbout Us:Kampus Group is an international education agency committed to helping students around the globe find and secure the right university or college for their future success. Our mission is to connect students with educational institutions, providing...