Order Management | Manager/ Group Manager

3 weeks ago

Noida, India HCLTech Full time

Job Description: -


Position Overview

Responsible for overseeing and managing all aspects of the operations including network infrastructure, service delivery and customer support. This role requires a strong leadership skill, technical expertise, and the ability to drive strategic initiatives that enhance the network performance and customer satisfaction.

Key Responsibilities:

  1. Leadership and Management:
  • Lead and manage a team of professionals with a wide range of support in network operations, circuit engineering, customer service and support.
  • Develop and implement a structure that will bring talent’s highest potential and business stability.
  • Maintain an environment with a high percentage of tenured talents with acquired skills and tribal knowledge.
  • Provide mentorship and development opportunities for team members.
  • Oversee the deployment and maintenance of the team’s network reliability, connectivity and security compliance within the working environment.
  1. Service Delivery and Customer Support:
  • Develop and implement processes to improve OSAT and consistently promotes top notch Customer Experience.
  • Monitor and continuously improve key performance indicators (KPIs) on delivery cycle time, on time performance, revenue attainment and Customer satisfaction.
  • Understands the end-to-end service delivery process and takes ownership in resolving highly escalated customer issues and complaints.


  1. Strategic Planning and Innovation:
  • Detect emerging trends, issues and loopholes in the current state and execute strategic initiatives to enhance network capabilities and service offerings.
  • Identify opportunities
  • Drive innovation and continuous improvement within the organization.


Skills and Qualifications

Ideal job for candidates that have an experience working for a Telecom B2B (preferably) or B2C in the fixed-line process for any of the Telecom Clients: If you’ve handled customer issues related to Broadband/Fibre Provisioning, No-Connectivity, Wireless, Slow-Speed issues, you’ll have a good rewarding career on the Network-side of how customers consume Internet and Data & Voice Services in a B2B environment.


  1. Bachelor’s degree in Telecommunications, Electrical Engineering, Computer Science, and or a related field.
  2. Minimum of 14+ years of experience in Telecommunications, with at least 5 years in a management role.
  3. Proven track record of successfully leading and managing teams of >100 FTE .
  4. Strong communication and intrapersonal skills.
  5. Ability to work effectively in a fast-paced, dynamic environment.
  6. Financial acumen and experience managing budgets.

  • Order Management | Manager/ Group Manager

    3 weeks ago

    Noida, India HCLTech Full time

    Job Description: -Position OverviewResponsible for overseeing and managing all aspects of the operations including network infrastructure, service delivery and customer support. This role requires a strong leadership skill, technical expertise, and the ability to drive strategic initiatives that enhance the network performance and customer satisfaction.Key...

  • Order Management | Manager/ Group Manager

    3 weeks ago

    Noida, India HCLTech Full time

    Job Description: -Position OverviewResponsible for overseeing and managing all aspects of the operations including network infrastructure, service delivery and customer support. This role requires a strong leadership skill, technical expertise, and the ability to drive strategic initiatives that enhance the network performance and customer satisfaction.Key...

  • Order Management | Manager/ Group Manager

    7 days ago

    noida, India HCLTech Full time

    Job Description: -Position OverviewResponsible for overseeing and managing all aspects of the operations including network infrastructure, service delivery and customer support. This role requires a strong leadership skill, technical expertise, and the ability to drive strategic initiatives that enhance the network performance and customer satisfaction.Key...

  • Order Management | Manager/ Group Manager

    7 days ago

    noida, India HCLTech Full time

    Job Description: - Position Overview Responsible for overseeing and managing all aspects of the operations including network infrastructure, service delivery and customer support. This role requires a strong leadership skill, technical expertise, and the ability to drive strategic initiatives that enhance the network performance and customer satisfaction....

  • Order Management | Manager/ Group Manager

    3 weeks ago

    Noida, India HCLTech Full time

    Job Description: -Position OverviewResponsible for overseeing and managing all aspects of the operations including network infrastructure, service delivery and customer support. This role requires a strong leadership skill, technical expertise, and the ability to drive strategic initiatives that enhance the network performance and customer satisfaction.Key...

  • Group Product Manager

    4 months ago

    noida, India Adobe Full time

    Description Adobe is seeking an experienced and dynamic Group Product Manager to lead the AEM Guides product management team. In this high visibility role, you will be leading the product management for a very high-growth product and will be defining the strategy and roadmap. You will be driving the execution of that strategy via collaboration...

  • Group Product Manager

    7 days ago

    noida, India Adobe Full time

    Description Adobe is seeking an experienced and dynamic Group Product Manager to lead the AEM Guides product management team. In this high visibility role, you will be leading the product management for a very high-growth product and will be defining the strategy and roadmap. You will be driving the execution of that strategy via collaboration with...

  • Group Product Manager

    4 months ago

    Noida, India Adobe Full time

    Description Adobe is seeking an experienced and dynamic Group Product Manager to lead the AEM Guides product management team. In this high visibility role, you will be leading the product management for a very high-growth product and will be defining the strategy and roadmap. You will be driving the execution of that strategy via collaboration with...

  • Order Management Specialist I

    1 month ago

    Noida, India Monotype DACH Full time

    Order Management Support RepresentativeAre you our “TYPE”? Named "One of the Most Innovative Companies in Design'' by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like...

  • ASC Group

    3 weeks ago

    Noida, India ASC Full time

    Hiring for Internal Audit Manager/Sr. Manager for ASC Group, Noida Job Description:- The Internal Audit Assistant Manager is responsible in leading the audit team on audit engagements and managing staff to completion of tasks.- He/she is involved in assisting the Internal Audit Manager with planning of the audit engagements and ensures the timely execution...

  • Group Marketing Manager

    4 months ago

    noida, India Antal International Full time

    Job Description Job Summary: We are seeking a dynamic and results-oriented B2B Marketing Manager to lead our marketing team, driving both lead generation and growth initiatives. The ideal candidate should have a strong background in growth marketing, account-based marketing (ABM), and sales enablement, coupled with experience in managing diverse marketing...

  • Group Marketing Manager

    7 days ago

    noida, India Antal International Full time

    Job Description Job Summary: We are seeking a dynamic and results-oriented B2B Marketing Manager to lead our marketing team, driving both lead generation and growth initiatives. The ideal candidate should have a strong background in growth marketing, account-based marketing (ABM), and sales enablement, coupled with experience in managing diverse marketing...

  • Group manager-account svcs

    2 months ago

    Noida/ Greater Noida, India HCL Technologies Ltd Full time

    Apply for Group Manager Account Svcs, Career Progress Consultants in Noida/ Greater Noida for 7 - 12 Year of Experience on TimesJobs.com.

  • SCM Order Management Functional Consultant

    3 days ago

    noida, India Oracle Full time

    Role:SCM Order Management Functional ConsultantLocation: Bangalore/Hyderabad/NoidaBehavioral Skills (Required)• Ability to influence and gain cooperative relationships with wide range of audiences ranging from executives to technical specialists.• Excellent communication skills. Able to communicate very well both technically and functionally in highly...

  • Data Privacy

    1 week ago

    Noida, India HCLTech Full time

    Job Description:We are looking for an experienced Data Privacy professional to join the highly regarded Privacy Team at HCLTech.The Group Manager-Privacy supports the Global Privacy Office in the effective management of the HCLTech’ s Privacy Compliance Framework and supporting corporate and business teams in maintaining high standards in data privacy...

  • General Manager || Sales

    1 week ago

    Noida, India Shri Vinayaka Group Full time

    Company DescriptionShri Vinayaka Group, SVG, is a diversified company that started its journey in 2001 in Greater Noida, focusing on retail business. The group has since expanded into Real Estate, Construction. With successful projects like Beta Plaza, and na ongoing project India Expo Plaza, SVG is launching more commercial and residential projects in...

  • General Manager || Sales

    1 week ago

    Noida, India Shri Vinayaka Group Full time

    Company DescriptionShri Vinayaka Group, SVG, is a diversified company that started its journey in 2001 in Greater Noida, focusing on retail business. The group has since expanded into Real Estate, Construction. With successful projects like Beta Plaza, and na ongoing project India Expo Plaza, SVG is launching more commercial and residential projects in...

  • Data Privacy

    2 weeks ago

    Noida, India HCLTech Full time

    Job Description:We are looking for an experienced Data Privacy professional to join the highly regarded Privacy Team at HCLTech.The Group Manager-Privacy supports the Global Privacy Office in the effective management of the HCLTech’ s Privacy Compliance Framework and supporting corporate and business teams in maintaining high standards in data privacy...

  • Data Privacy

    2 weeks ago

    noida, India HCLTech Full time

    Job Description: We are looking for an experienced Data Privacy professional to join the highly regarded Privacy Team at HCLTech. The Group Manager-Privacy supports the Global Privacy Office in the effective management of the HCLTech’ s Privacy Compliance Framework and supporting corporate and business teams in maintaining high standards in data privacy...

  • Data Privacy

    7 days ago

    noida, India HCLTech Full time

    Job Description:We are looking for an experienced Data Privacy professional to join the highly regarded Privacy Team at HCLTech.The Group Manager-Privacy supports the Global Privacy Office in the effective management of the HCLTech’ s Privacy Compliance Framework and supporting corporate and business teams in maintaining high standards in data privacy...