JM Supervisor

About Rentokil PCIRentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world's leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India.For more details: The RoleThe JM Supervisor is responsible for managing a team of technicians and delivering quality Termite services, optimising material consumption and service excellence through them. The incumbent will report to the OM / AOM/ Sr OE and will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

Job ResponsibilitiesManage a team of technicians and deliver Service Excellence through a team.Ensure contractual obligations to our customers are met; ensuring consistently high standards of workmanship are delivered.Supervision of Termite jobs, SMEs jobs in absence of TSPO jobs, and supporting Solo Technicians if required (Should not be utilised for Office work)Issue of materials, chemical, Fuel and monitoring & optimising consumption.Verify physical stock and ensure the same is matching with NAV once in 15 days.Prepare Bags and Materials for technicians one day in advance for next day's schedule, by taking the next day schedule from Planner daily @ 3 pmAllocate technician for daily deployment in coordination with SPs as per OTOZExpected reduction in material consumption at site and in route to optimum utilisation of resourcesInform BM/OM for non moving material each month. Monitor material expiry dates and inform OM/BM min 3-4 months in advance.Update OE on surplus stock / near to expiry & Prepare indentsPhysical stock taking at branch and at customer sitesEnsure store remains clean and in neat conditionPPE distribution check and issueCheck service quality when on supervision & surprise visitsSupervise termite jobs and optimise ToS for termite jobsImprove quality of Termite jobs to reduce complaintsEncourage more technicians to submit leads

Key Result AreasControl & reduction in material costEffective utilisation of Squad and Improve Termite ToSTSPO- Complaint reductionIncrease in nos. of Technicians submitting leadsStreamline PPEs usages and stores material issue & receipt

Competencies (Skills Essential To The Role)Proven for his skills in various PMSSCP operating knowledgeAssertive, Self Confident and Team playerPositive AttitudeTakes pride in their workAbility to work IndependentlyLeadership skills for getting work done, persuasiveWell Groomed

Educational Qualification / Other RequirementMinimum 10th pass (prefered 10+2), can read & write in local language (English prefered )Successfully completed L1 Training Program (L2 Preferred)Preferably possess two wheeler with valid driving licenseWorking knowledge of computers will be an added advantage

BenefitsWhat can you expect from RPCI?Our values lie at the core of our mission and vision. We believe that it's our people who make our company what it is. We believe in:SafetyIntegrityInnovationLearning & DevelopmentOpen & TransparentPerformance Orientation

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

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