Operations Manager

2 days ago

Ahmedabad, India TeamStar Consultancy Full time

Operation Manager (Duties & Responsibility) As an Operation Manager, will be responsible for overseeing the operations of outlet within a hospitality establishment. Your main duties will include managing the staff, ensuring customer satisfaction, maintaining the outlets financial performance, and implementing marketing strategies. Key Responsibilities 1.Staff Management: Hire, train, and supervise staff members to ensure high levels of customer service and operational efficiency. Create work schedules and assign tasks to optimize productivity and service quality. 2.Customer Service: Ensure exceptional customer experiences by addressing inquiries and resolving complaints promptly. Monitor customer feedback and implement necessary changes to improve service. 3.Financial Oversight: Prepare and manage budgets, track financial performance, and implement cost control measures to enhance profitability. Analyze sales data and develop strategies to meet or exceed sales targets. 4.Inventory Management: Maintain optimal stock levels, manage inventory to prevent shortages or excesses, and coordinate with suppliers for timely deliveries. 5.Operational Standards: Ensure compliance with health and safety regulations, cleanliness standards, and company policies. Develop and enforce operational procedures to maintain quality and efficiency. 6.Marketing and Promotions: Implement marketing strategies to attract customers and increase sales, including organizing special events and promotions. Experience: Proven experience in a managerial role within the retail or hospitality industry is essential. Skills: Strong leadership, communication, organizational, and problem-solving skills are crucial for success in this role. Overall, the role of an Outlet Manager is vital for ensuring the smooth operation of the outlet, enhancing customer satisfaction, and driving business success.

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