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Functional Consultant

3 months ago

Hyderabad, India Birlasoft Full time

About the Job – Looking for ServiceNow Functional Consultant (SPM)

Location – Bangalore/Pune/Hyderabad/Chennai/Mumbai/Noida

Educational Background – B.E/B.Tech. MBA, MCA

Key Responsibilities- Standardize/Optimize Application Portfolio Management processes and functions for a large customer environment where IT services may be offered by multiple service providers.

Experience to consult and plan for end-to-end Strategic Portfolio Management function cum process implementation considering various business and strategic scenarios.

Reengineer existing processes and design new processes to dramatically improve productivity, quality, and service, ensuring appropriate stakeholder input and buy-in.

Lead functional process implementations for designed/re-designed processes using tools like ServiceNow.

Work closely with the ServiceNow technical team to implement the desired processes using the Agile approach.

Support process and tool implementation through appropriate documentation for processes, functionalities, test scripts, and training material.

SPM Functional Process Consulting or Process Management Lead.

ITIL Intermediate or Expert certification is preferred.

Project Management training is preferred.

Strong customer service orientation.

Skills Required - ITIL Intermediate or Expert certification is preferred.

Project Management training is preferred.

Strong customer service orientation.

Passion for analyzing problems and designing creative solutions in the form of process design and automation, driving continuous performance improvement.

Comfortable with and effective using MS Office applications including Visio.

Strong oral and written communication skills with the ability to communicate technical information in non-technical language.

Excellent English communication skills, both written and verbal, including business writing skills

Additional Requirements- ServiceNow SPM Mainline certification is preferred.

Ability to work with all levels of client and internal resources.