Senior Training Manager
7 days ago
Senior Manager - Instructional Design & Content Development will lead a geographically distributed team of instructional designers and SOP writers focused on Revenue Cycle Management (RCM) training. This role is responsible for overseeing content creation, quality assurance, ticket-based documentation updates, and strategic content revamp initiatives. The ideal candidate will bring solid RCM domain knowledge, instructional design experience, and excellent language skills to drive impactful learning solutions.Primary Responsibilities:Team & Stakeholder ManagementLead a team of 20+ Instructional Designers and Content Writersacross India and the PhilippinesManage direct reports in India and oversee the Philippines team via a local people managerConduct regular one-on-ones, performance appraisals, and feedback sessions.Ensure high team engagement and productivityContent Development & MaintenanceOversee creation of job aids, ILTs, WBTs, and SOPs for front-end and back-end RCM trainingManage a ticketing system for content requests from operations and training delivery teamsAllocate resources and monitor daily capacity and utilizationQuality AssuranceConduct quality reviews based on established style guidesEnsure content accuracy, clarity, formatting, and alignment with stakeholder expectationsDrive continuous improvement in content quality and instructional effectivenessProject LeadershipLead large-scale content revamp projects involving thousands of documentsCollaborate with stateside learning partners to align on restricted vs. non-restricted content responsibilitiesDrive efficiencies and innovation in content creation and deliveryComply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to,
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Senior Training Manager
2 weeks ago
Noida, India Optum Full timeSenior Manager - Instructional Design & Content Development will lead a geographically distributed team of instructional designers and SOP writers focused on Revenue Cycle Management (RCM) training. This role is responsible for overseeing content creation, quality assurance, ticket-based documentation updates, and strategic content revamp initiatives. The...
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Senior Training Manager
2 weeks ago
Noida, India Optum Full timeSenior Manager - Instructional Design & Content Development will lead a geographically distributed team of instructional designers and SOP writers focused on Revenue Cycle Management (RCM) training. This role is responsible for overseeing content creation, quality assurance, ticket-based documentation updates, and strategic content revamp initiatives. The...
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Senior training manager
2 weeks ago
Noida, India Optum Full timeSenior Manager - Instructional Design & Content Development will lead a geographically distributed team of instructional designers and SOP writers focused on Revenue Cycle Management (RCM) training. This role is responsible for overseeing content creation, quality assurance, ticket-based documentation updates, and strategic content revamp initiatives. The...
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Senior Training Manager
2 weeks ago
Noida, India Optum Full timeSenior Manager - Instructional Design & Content Development will lead a geographically distributed team of instructional designers and SOP writers focused on Revenue Cycle Management (RCM) training. This role is responsible for overseeing content creation, quality assurance, ticket-based documentation updates, and strategic content revamp initiatives. The...
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Senior Training Manager
1 week ago
Noida, India Optum Full timeSenior Manager - Instructional Design & Content Development will lead a geographically distributed team of instructional designers and SOP writers focused on Revenue Cycle Management (RCM) training. This role is responsible for overseeing content creation, quality assurance, ticket-based documentation updates, and strategic content revamp initiatives. The...
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Senior Training Manager
3 weeks ago
Noida, India Optum Full timeSenior Manager - Instructional Design & Content Development will lead a geographically distributed team of instructional designers and SOP writers focused on Revenue Cycle Management (RCM) training. This role is responsible for overseeing content creation, quality assurance, ticket-based documentation updates, and strategic content revamp initiatives. The...
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Senior Training Manager
2 weeks ago
Noida, India Optum Full timeSenior Manager - Instructional Design & Content Development will lead a geographically distributed team of instructional designers and SOP writers focused on Revenue Cycle Management (RCM) training. This role is responsible for overseeing content creation, quality assurance, ticket-based documentation updates, and strategic content revamp initiatives. The...
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Senior Training Manager
3 weeks ago
Noida, India Optum Full timeSenior Manager - Instructional Design & Content Development will lead a geographically distributed team of instructional designers and SOP writers focused on Revenue Cycle Management (RCM) training. This role is responsible for overseeing content creation, quality assurance, ticket-based documentation updates, and strategic content revamp initiatives. The...
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Senior Training Manager
5 days ago
Noida, India Optum Full timeSenior Manager - Instructional Design & Content Development will lead a geographically distributed team of instructional designers and SOP writers focused on Revenue Cycle Management (RCM) training. This role is responsible for overseeing content creation, quality assurance, ticket-based documentation updates, and strategic content revamp initiatives. The...
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Senior Training Manager
3 days ago
Noida, India Optum Full timeSenior Manager - Instructional Design & Content Development will lead a geographically distributed team of instructional designers and SOP writers focused on Revenue Cycle Management (RCM) training. This role is responsible for overseeing content creation, quality assurance, ticket-based documentation updates, and strategic content revamp initiatives. The...
