Helpdesk Executive

3 weeks ago

bangalore, India Technique Control Facility Management Pvt Ltd Full time
Overview The Helpdesk Executive plays a crucial role in providing Admin support and ensuring smooth operations within the facility. They are responsible for addressing all property related issues responding to user inquiries and maintaining a high level of customer satisfaction.Key responsibilities
  • Responding to and resolving user issues and service requests via phone email or in person
  • Logging all helpdesk interactions and documenting solutions in a ticketing system
  • Performing technical troubleshooting to resolve hardware and software issues
  • Coordinating with the housekeeping & Technical team to escalate unresolved issues and ensure timely resolutions
  • Maintaining regular updates on related queries
  • Participating in the development and improvement of helpdesk procedures and documentation
  • Collaborating with vendors to facilitate repairs and replacements

Required qualifications
  • Bachelors degree in any field
  • Proven experience in a helpdesk role
  • Demonstrated proficiency in using helpdesk software and ticketing systems
  • Excellent communication and interpersonal skills
  • Ability to prioritize and manage multiple open cases at one time
  • Problemsolving skills with a focus on delivering exceptional customer service
  • Experience in providing support within a property is preferred
  • Availability to work flexible hours and participate in an oncall rotation if necessary

customer service,communication skills,documentation,ticketing

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